Ivana Alexa Ruiz
Bilingual Virtual Assistant And Appointment Setter
Aguascalientes
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Bilingual Virtual Assistant and Translator
United Health Care
12.2023 - 03.2025
- Managed and organized emails, streamlined the inbox, and prioritized messages for the supervisor's review.
- Generated health insurance quotes for prospective clients, ensuring accuracy and timeliness.
- Managed approximately 200 outbound calls, emails and text messages per day from customers.
- Maintained a well-organized database to enhance information accessibility and support daily operations.
- Prepared and delivered PowerPoint presentations remotely for virtual meetings.
- Communicated with customers via phone, chat, and email in both Spanish and English to provide detailed information.
- Conducted outbound calls to schedule appointments with insurance brokers, ensuring efficient appointment setting.
Appointment Setter Supervisor
My Term Life Guy
11.2021 - 03.2025
- Set appointments with leads.
- Supervising and guiding a team of appointment setters, providing training, feedback, and support to ensure productivity and performance.
- Managed approximately 100 outbound calls per day from customers.
- Establishing daily goals for appointment setters, tracking progress, and ensuring they meet or exceed set targets.
- Addressing any challenges or issues the team encounters, such as appointment cancellations or rescheduling conflicts.
- Monitored emails, organized inbox, and prioritized messages for the manager.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Bilingual Recruiter and Appointment Setter
Teleperformance
04.2019 - 11.2021
- Increased candidate pool by leveraging bilingual skills to expand sourcing efforts.
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed and maintained a robust pipeline of qualified candidates for future hiring needs.
- Conducted thorough pre-screening interviews to assess candidate qualifications, ensuring only top talent was presented to hiring managers.
- Improved recruitment process efficiency by implementing new technology and strategies.
Bilingual Technical Support Representative
Comcast, Xfinity
11.2017 - 04.2019
- Developed strong relationships with customers through regular communication channels such as phone calls, emails, and chat support systems.
- Maintained up-to-date knowledge of products and services offered.
- Streamlined the troubleshooting process by creating detailed documentation for common technical concerns.
- Enhanced customer satisfaction by providing timely and accurate technical support in both English and Spanish languages.
Education
Master of Science - Physical Culture And Sports
Benemerita Universidad Autonoma De Aguascalientes
Aguascalientes, Mexico 05.2001 -
Bachelor of Science - Computer Programming
College of Scientific And Technological Studies
Aguascalientes, Mexico 05.2001 -
Skills
Customer service
Microsoft office
Calendar management
CRM management
Timeline
Bilingual Virtual Assistant and Translator
United Health Care
12.2023 - 03.2025
Appointment Setter Supervisor
My Term Life Guy
11.2021 - 03.2025
Bilingual Recruiter and Appointment Setter
Teleperformance
04.2019 - 11.2021
Bilingual Technical Support Representative
Comcast, Xfinity
11.2017 - 04.2019
Master of Science - Physical Culture And Sports
Benemerita Universidad Autonoma De Aguascalientes
05.2001 -
Bachelor of Science - Computer Programming
College of Scientific And Technological Studies
05.2001 -
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