Jaime Navarro Sanchez
Santiago Papasquiaro, Durango
Summary
Dynamic professional with extensive call center experience at Channel Hunters LLC, excelling in customer support and effective communication. Proven track record of exceeding call quotas and enhancing customer satisfaction through active listening and problem-solving. Skilled in multitasking and proficient in gathering information to drive sales and foster client relationships.
Overview
20
20
years of professional experience
Work History
Cold Calling Agent
Channel Hunters LLC
10.2024 - Current
- Utilized persuasive communication techniques to educate potential clients on available products or services.
- Streamlined call processes for enhanced productivity and reduced wait times for callers.
- Contributed to company growth by upselling products and services to customers based on their needs.
- Conducted outbound sales calls to generate new business opportunities for the company.
- Assisted customers by answering questions and responding to inquiries.
- Improved overall team performance by consistently meeting and exceeding individual call quotas.
- Logged call information and solutions provided into internal database.
- Increased customer satisfaction by efficiently addressing and resolving concerns during calls.
Tile Setter
Tucker Tile
01.2015 - 02.2024
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
- Ensured accurate alignment of tiles using leveling systems for professional results that exceeded clients'' expectations.
- Conducted thorough site assessments before installation to identify any potential issues and provide accurate quotes to clients.
- Expedited project completion times by effectively managing multiple tasks simultaneously while maintaining quality standards.
- Consistently met deadlines for high-pressure projects, ensuring customer satisfaction and repeat business opportunities.
- Collaborated with contractors and architects to execute complex designs, resulting in visually appealing spaces.
- Followed strict building codes when installing tiles in wet areas like bathrooms or kitchens to ensure water resistance.
- Demonstrated versatility in skillset by proficiently working with various types of tiles such as ceramic, porcelain, glass, and natural stone.
- Enhanced customer satisfaction by providing expert advice on tile selection, design, and installation techniques.
Carpenter
Worrell Construction
01.2007 - 01.2015
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Collaborated with other construction workers to coordinate projects and streamline process.
Warehouse Forklift Operator
Darby
01.2006 - 12.2007
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Cashier
Baja Fresh
01.2005 - 11.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
No Degree - Real Estate
TMCC
Reno Nevada01-2006
High School Diploma -
Hugh High
Reno Nevada06-2005
Skills
- Call center experience
- Customer support
- Goal oriented
- Call center operations
- [Language] fluency
- Script memorization
- Language proficiency
- Customer communications
- Gathering information
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Effective communication
- Scheduling appointments
Languages
English
Bilingual or Proficient (C2)
Timeline
Cold Calling Agent
Channel Hunters LLC
10.2024 - Current
Tile Setter
Tucker Tile
01.2015 - 02.2024
Carpenter
Worrell Construction
01.2007 - 01.2015
Warehouse Forklift Operator
Darby
01.2006 - 12.2007
Cashier
Baja Fresh
01.2005 - 11.2007
No Degree - Real Estate
TMCC
High School Diploma -
Hugh High
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