Jair Alfredo Cruz Vazquez
Interpreter
Puebla
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
6
6
years of professional experience
Work History
English Interpreter
Human Quality
01.2024 - Current
- Demonstrated commitment to excellence by consistently receiving positive feedback from clients regarding the quality of interpretation services provided.
- Developed and maintained glossary of technical terms.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Strengthened cross-cultural relationships by delivering culturally-sensitive interpretations to diverse audiences.
- Increased customer satisfaction through effective telephone interpretation, addressing inquiries and concerns promptly.
- Supported medical professionals in delivering quality care by interpreting patient information accurately and empathetically.
Customer Service Representative
Teleperformance
05.2023 - 01.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
Customer Service Representative
Alorica
02.2020 - 11.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Risk Analyst
InterCambio Express
06.2018 - 11.2020
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Led cross-functional projects focused on enhancing the organization''s overall approach to enterprise risk management.
- Implemented innovative risk metrics tracking methodologies, allowing for more accurate performance evaluations and forecasting capabilities.
- Achieved optimal compliance with regulatory requirements by conducting thorough legal research and analysis.
- Reduced legal risk exposure through proactive identification of potential compliance issues and efficient problem solving.
- Prepared documentation and records for upcoming audits and inspections.
Education
No Degree - Language Interpretation And Translation
Language Line Solutions School For Interpreters
Puebla City, Puebla, Mexico 05.2001 -
B2 English Certificate - English Language And Literature
Centro De Capacitación Dr. Sandoval Vallarta
Puebla City, Puebla, Mexico 05.2001 -
High School Diploma -
Preparatoria Enrique Cabrera Barroso
Puebla City, Puebla, Mexico 05.2001 -
Skills
Continuing education
Telephone interpreting
Confidentiality adherence
Simultaneous interpreting
Memory retention
Cross-cultural understanding
Terminology research
Fluent English
Securities Regulation
Technical Troubleshooting
Customer Satisfaction
Data privacy
Timeline
English Interpreter
Human Quality
01.2024 - Current
Customer Service Representative
Teleperformance
05.2023 - 01.2024
Customer Service Representative
Alorica
02.2020 - 11.2021
Risk Analyst
InterCambio Express
06.2018 - 11.2020
No Degree - Language Interpretation And Translation
Language Line Solutions School For Interpreters
05.2001 -
B2 English Certificate - English Language And Literature
Centro De Capacitación Dr. Sandoval Vallarta
05.2001 -
High School Diploma -
Preparatoria Enrique Cabrera Barroso
05.2001 -