Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Jair Alfredo Cruz Vazquez

Interpreter
Puebla

Summary

Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.

Overview

6
6
years of professional experience

Work History

English Interpreter

Human Quality
01.2024 - Current
  • Demonstrated commitment to excellence by consistently receiving positive feedback from clients regarding the quality of interpretation services provided.
  • Developed and maintained glossary of technical terms.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Strengthened cross-cultural relationships by delivering culturally-sensitive interpretations to diverse audiences.
  • Increased customer satisfaction through effective telephone interpretation, addressing inquiries and concerns promptly.
  • Supported medical professionals in delivering quality care by interpreting patient information accurately and empathetically.

Customer Service Representative

Teleperformance
05.2023 - 01.2024
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.

Customer Service Representative

Alorica
02.2020 - 11.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Risk Analyst

InterCambio Express
06.2018 - 11.2020
  • Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
  • Led cross-functional projects focused on enhancing the organization''s overall approach to enterprise risk management.
  • Implemented innovative risk metrics tracking methodologies, allowing for more accurate performance evaluations and forecasting capabilities.
  • Achieved optimal compliance with regulatory requirements by conducting thorough legal research and analysis.
  • Reduced legal risk exposure through proactive identification of potential compliance issues and efficient problem solving.
  • Prepared documentation and records for upcoming audits and inspections.

Education

No Degree - Language Interpretation And Translation

Language Line Solutions School For Interpreters
Puebla City, Puebla, Mexico
05.2001 -

B2 English Certificate - English Language And Literature

Centro De Capacitación Dr. Sandoval Vallarta
Puebla City, Puebla, Mexico
05.2001 -

High School Diploma -

Preparatoria Enrique Cabrera Barroso
Puebla City, Puebla, Mexico
05.2001 -

Skills

Continuing education

Timeline

English Interpreter

Human Quality
01.2024 - Current

Customer Service Representative

Teleperformance
05.2023 - 01.2024

Customer Service Representative

Alorica
02.2020 - 11.2021

Risk Analyst

InterCambio Express
06.2018 - 11.2020

No Degree - Language Interpretation And Translation

Language Line Solutions School For Interpreters
05.2001 -

B2 English Certificate - English Language And Literature

Centro De Capacitación Dr. Sandoval Vallarta
05.2001 -

High School Diploma -

Preparatoria Enrique Cabrera Barroso
05.2001 -

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Jair Alfredo Cruz VazquezInterpreter