Jesus Antonio Lopez Merida
TIJUANA
Summary
Dynamic sales and customer service professional with a proven track record at Integon Service Co, excelling in client relations and lead generation. Adept at utilizing CRM software to enhance customer satisfaction and retention, while fostering team collaboration to achieve sales targets. Committed to driving operational efficiency and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Sales Agent
Integon Service Co Sa De Cv
11.2025 - 01.2026
- Conducted sales and transferred calls to the closer.
- Managed customer inquiries and provided product information to enhance satisfaction.
- Assisted in developing sales.
- Collaborated with team members to achieve monthly sales targets effectively.
Customer Service Representative
Trisource International
01.2023 - 10.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using company-specific systems to ensure timely fulfillment.
- Documented customer interactions to improve service quality and streamline processes.
Supervisor
Cyber City Sas
01.2021 - 02.2023
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Coordinated team schedules to optimize workflow and enhance productivity across departments.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that reduced downtime and increased operational efficiency.
Customer Sales and Service Expert
Casa Blanca Media Group
12.2022 - 12.2022
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Utilized CRM software to track customer interactions and resolve issues efficiently.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Education
High School Diploma -
Yuba City High School
Yuba City California11-2004
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- lead generation
- data research
- QA control
- CRM software usage
- Cold calling
- Building rapport
- Performance tracking
- Cross-selling techniques
- Upselling strategies
- Networking
got to the gym, run, listen to music, hicking
I got in to the gym for health reasons and ever since i love to work out specially after seeing the results, and it also helps with stress I recommend it for anyone who wants to work on them self's
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Sales Agent
Integon Service Co Sa De Cv
11.2025 - 01.2026
Customer Service Representative
Trisource International
01.2023 - 10.2024
Customer Sales and Service Expert
Casa Blanca Media Group
12.2022 - 12.2022
Supervisor
Cyber City Sas
01.2021 - 02.2023
High School Diploma -
Yuba City High School