Tech Support Experience
Jesus Eduardo Romero Avila
Bilingüal Agent, Tech Engineer
Los Mochis, Sinaloa
Summary
Dynamic Bilingual Customer Service Representative with 4 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
4
4
years of post-secondary education
1
1
Language
Work History
Bilingual Customer Service Representative
Qualfon
Cdmx
08.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
- Updated and maintained information in customer accounts.
- Maintained and managed customer files and databases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
C.B.T.A 81
Sinaloa 02.2016 - 11.2019
Skills
English translation
Software
Timeline
Bilingual Customer Service Representative
Qualfon
08.2022 - Current
High School Diploma -
C.B.T.A 81
02.2016 - 11.2019
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