Joana Lizeth Pallares Pérez
Cuautitlan
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Innovative English Teacher Intern known for high productivity and efficient completion of tasks. Specialized in curriculum development, classroom management, and innovative instructional strategies. Excel in communication, empathy, and adaptability, ensuring engaging learning experiences for students.
Overview
5
5
years of professional experience
Work History
Customer Care
C XPERTS The Home Depot
México
08.2023 - 06.2024
- Customer care, tracking packages, credits, sales, billing and any question that customer had regarding orders and delivery
- Respond to Inquiries Technical support Handle complaints Order processing Payment Assistance Account Support Customer retention Customer education
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Assisted in developing training materials related to new products or services being released.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Call Gurus
México
06.2023 - 08.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Chat Support
Gaia Design
06.2019 - 07.2020
- Identified and escalated priority issues per client request guidelines.
- Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
- Complied with all company policies related to customer service standards.
- Contributed ideas on ways to resolve problems to better serve the customer's needs.
- Provided customers with product and service information.
- Reviewed customer feedback on surveys to identify areas for improvement in customer service processes.
- Resolved customer complaints via phone, email, mail, or social media.
- Assisted with placement of orders, refunds, or exchanges.
Suplencia Pre-first
Instituto Tepeyac Campus Cuautitlán
Cuautitlán Izcalli
- Task performed, weekly lesson plan, sample class by cycle, student follow up, meetings with parents, evaluations
- Facilitated small group discussions on a variety of topics related to English literature and language arts.
- Provided individualized instruction for struggling students.
- Designed assessments to monitor student progress in English language development.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
Preescolar K1
Instituto Tepeyac Campus Cuautitlán
Cuautitlán Izcalli
- Task performed, weekly lesson plan, sample class by cycle, student follow up, meetings with parents, evaluations
- Conducted classroom activities to encourage student engagement in language learning.
- Encouraged active participation in group discussions about literature.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Designed assessments to monitor student progress in English language development.
Preescolar K2
Instituto Tepeyac Campus Cuautitlán
Cuautitlán Izcalli
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Designed assessments to monitor student progress in English language development.
- Conducted classroom activities to encourage student engagement in language learning.
- Encouraged active participation in group discussions about literature.
- Integrated current events into lessons to promote critical thinking among students.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Preescolar K2
Instituto Tepeyac Campus Cuautitlán
Cuautitlán Izcalli
- Task performed, weekly lesson plan, sample class by cycle, student follow up, meetings with parents, evaluations
- Gave feedback on student assignments, essays, and projects.
- Created engaging activities to supplement the curriculum.
- Collaborated with teachers to develop strategies for improving student performance.
- Monitored classrooms during teacher absences, ensuring that learning objectives were met.
- Organized and graded student assessments as needed.
- Helped create educational material such as worksheets, quizzes, tests.
Secundaria 1 Y 3
Instituto Mexicano Los Angeles
Huehuetoca
- Task performed, weekly lesson plan, sample class by cycle, student follow up, meetings with parents, evaluations
- Enforced school policies regarding behavior management while maintaining a positive classroom culture.
- Mentored new teachers in best practices for teaching English language arts classes.
- Monitored student performance throughout the year and provided feedback on areas of improvement.
- Utilized technology such as multimedia presentations and educational software programs in the classroom setting.
- Provided individualized instruction to struggling students to help them improve their language skills.
- Conducted daily classroom activities to engage students in learning English language arts.
Business Rep Sales MW Region
ATT Grupo Servicios y Soporte S. de R.L de C.V.
Naucalpan de Juárez
- Serve business clients in sales, billing, retention in the Midwest Region, Comply with metrics, bonuses, monthly sales goals as well as customer retention, contract renewal, service upgrade, as well as products
- Any questions regarding the services that the client has, credits, sales, billing
- Addressed and answered customer concerns
- Built lucrative, long-term client relationships
- Communicated with customers about new product options
- Consulted and advised clients on service solutions
- Cultivated positive customer relationships
- Deepened relationships with key clients
- Billing Collections
Education
GED -
UCI
Cuautitlan, Izcalli07-2012
Diploma -
Wilson Charter High School
Phoenix, AZ01.2006
Diploma -
David Crockett Elementary School
Phoenix, AZ, Estados Unidos01.2001
FCE - Certificado
The Anglo Mexican Foundation
Cuautitlán Izcalli, MéxTTC - Cetificado
The Anglo Mexican Foundation
Cuautitlán Izcalli, MéxTKT - Diploma
Instituto Mexicano Los Angeles
Cuautitlan, IzcalliSkills
- Customer service
- Communication
- Problem-solving
- Adaptability
- Empathy
- Sales
- Planning
- Computer Skills
- Interpersonal Communication
- Relationship Building
- Conflict Resolution
- Multitasking
- Critical Thinking
- Teamwork
- Patience
Personal Information
Age: 37
Languages
- Español, Natal
- Inglés, Avanzado
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Customer Care
C XPERTS The Home Depot
08.2023 - 06.2024
Customer Service Representative
Call Gurus
06.2023 - 08.2023
Customer Service Chat Support
Gaia Design
06.2019 - 07.2020
Suplencia Pre-first
Instituto Tepeyac Campus Cuautitlán
Preescolar K1
Instituto Tepeyac Campus Cuautitlán
Preescolar K2
Instituto Tepeyac Campus Cuautitlán
Preescolar K2
Instituto Tepeyac Campus Cuautitlán
Secundaria 1 Y 3
Instituto Mexicano Los Angeles
Business Rep Sales MW Region
ATT Grupo Servicios y Soporte S. de R.L de C.V.
GED -
UCI
Diploma -
Wilson Charter High School
Diploma -
David Crockett Elementary School
FCE - Certificado
The Anglo Mexican Foundation
TTC - Cetificado
The Anglo Mexican Foundation
TKT - Diploma
Instituto Mexicano Los Angeles
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