Neftalie Adriana Valenzuela Estrada
Zapopan
Summary
Understanding Customer Care Executive with over 5 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes .
Overview
6
6
years of professional experience
Work History
Customer Care
Wipro
10.2021 - 12.2023
- Provided friendly assistance in regards to there benefits, copays and deductibles for there policies.
- Assisted with claims they had concern's with, and escalated them in to appeals in case needed.
- Escalated appeals and Grievances depending on the inconvenience they had at the time and followed up with the member based on the resolution process.
- Assisted with pharmacy overrides for there prescription.
- Assisted with PCP changes and assisted in making appointments with providers they needed.
- Answered basic billing questions and assisted with basic technical support on there online account.
- English and Spanish agent
- Inbound and outbound assistance.
Customer Care
Helpware
01.2021 - 07.2021
- Inbound assistance for Ashley Home Store
- Assisted clients with there furniture order
- Created tickets for damaged furniture or technician assistance
- Updated clients in regards to there furniture Delivery or rescheduled order depending on there availability.
Advance Technical Support
Ttech
01.2019 - 01.2021
- Inbound assistance for Dish
- Customer and Billing services
- Technical support for indoor equipment
- Creating technician appointments for un resolved issues over the phone or outdated equipment
- Basic sales for programming packages
- Advance technical support for Outdoor equipment, placement, set up, etc.
Customer Care
Alorica
10.2017 - 08.2018
- Customer care for Zipcar
- Assisted clients with car rentals in there area, questions they may have or any inconvenience with the car.
- Customer care for Comdata
- Assisted a few months in the gift card area with basic question they had in regards to there balance or where they could use them, also assisted in case they misplaced to send them a new giftcard
- Assisted in the Pay for you area
- Made large amount payments for the client to other companies based on the payment information provided by them ( IVR, Website, etc.)
Education
Arroyo Valley High School
07.2015
Skills
- Multitasking
- Active listening
- Problem solving
- Adaptability
- Team work
- Customer Service
- Acknowledgment of customer needs
- Healthcare Compliance Understanding
- Understanding Customer Needs
Timeline
Customer Care
Wipro
10.2021 - 12.2023
Customer Care
Helpware
01.2021 - 07.2021
Advance Technical Support
Ttech
01.2019 - 01.2021
Customer Care
Alorica
10.2017 - 08.2018
Arroyo Valley High School
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