Johanam Garay De La Rosa
Telephone Agent
Puebla City,PUE
Summary
Dynamic customer service professional with extensive call center experience at Alorica and Home Depot. Proven ability to enhance customer satisfaction through effective conflict resolution and up-selling techniques. Skilled in building rapport and quick thinking, consistently achieving positive outcomes in high-pressure situations. Committed to delivering exceptional service and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Telephone Agent
Alorica
03.2026 - 11.2026
- Assisted in training new employees, sharing best practices in phone etiquette and customer service skills.
- Navigated multiple computer systems simultaneously to efficiently process customer requests.
- Utilized comprehensive product knowledge to address caller inquiries accurately.
- Enhanced company reputation with excellent telephone etiquette and professionalism.
Customer Service Representative
Home Depot
01.2025 - 02.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Joe T. Robinson
LIttle Rock Arkansas 05.2001 -
Skills
Goal oriented
Call control
Up-selling and Cross-selling
Building rapport
Quick thinking
Teamwork
Call center experience
Timeline
Telephone Agent
Alorica
03.2026 - 11.2026
Customer Service Representative
Home Depot
01.2025 - 02.2026
High School Diploma -
Joe T. Robinson
05.2001 -