Hi, I’m
Monserrat Sabido
Mérida
Summary
Dynamic professional with a proven track record in customer service and physical therapy. Excelled in building rapport and enhancing client satisfaction and patient mobility. Skilled in active listening and time management, demonstrating adaptability and a positive attitude. Achieved significant improvements in workflow efficiency and therapy outcomes.
Overview
6
years of professional experience
Work History
Concentrix
Telephone Agent
10.2024 - 11.2024
Job overview
- Utilized comprehensive product knowledge to address caller inquiries accurately.
- Ensured accurate data entry during each call, minimizing errors and enhancing overall workflow efficiency.
- Managed high call volumes while maintaining exceptional service standards for each interaction.
Fisio
Physical Therapist
05.2024 - 10.2024
Job overview
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Conducted clinical assessment and evaluation to determine patient needs.
- Adapted therapy sessions and exercises according to patient progress and limitations.
Jewerly Store
Client Service Representative
02.2019 - 04.2024
Job overview
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Instituto Interamericano De La SaludMérida, Yucatán, Mexico
from Terapia Ocupacional
08-2022
Universidad Privada De La PeninsulaMérida, Yucatán, Mexico
Bachelor of Science from Physical Therapy
08-2017
Skills
- Goal oriented
- Building rapport
- Script adherence
- Positive attitude
- Teamwork
- Customer service
- Time management
- Attention to detail
- Reliability
- Excellent communication
Languages
Español
Bilingual or Proficient (C2)
Inglés
Advanced (C1)
Timeline
Telephone Agent
Concentrix
10.2024 - 11.2024
Physical Therapist
Fisio
05.2024 - 10.2024
Client Service Representative
Jewerly Store
02.2019 - 04.2024
Instituto Interamericano De La Salud
from Terapia Ocupacional
Universidad Privada De La Peninsula
Bachelor of Science from Physical Therapy
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Nurhulhaq ShaikhNurhulhaq Shaikh
Business Intelligence Analyst (BI Associate) at ConcentrixBusiness Intelligence Analyst (BI Associate) at Concentrix
Andrea Rodriguez CetinaAndrea Rodriguez Cetina
General Artist Volunteer at AxoplayGeneral Artist Volunteer at Axoplay