Microsoft Office Email
Jorge Eduardo Grajales Olvera
Costumer Service
Zapopan
Summary
Dynamic professional with a proven track record at Carl's Jr, excelling in customer relationship management and administrative support. Recognized for enhancing productivity and fostering teamwork, I effectively resolved customer inquiries and implemented strategies that consistently met sales targets. Proficient in Microsoft Office, I adapt quickly to changing environments.
Overview
2
2
years of professional experience
2
2
Languages
Work History
General Assistant
Carl's Jr
01.2025 - 03.2026
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Supported customer service efforts when needed addressing concerns or requests professionally.
General Assistant
La Sartén Del Sabor
08.2024 - 01.2025
- Developed emergency evacuation plan to reduce confusion, injury, and property damage in event of active shooter or environmental emergency.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
- Arranged accommodations and entertainment for company visitors resulting in guest comfort and convenience.
- Assisted with onboarding of new employees.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
Education
GED -
Secundaria Técnica 89
Zapopan, Jalisco, Mexico 05.2001 -
Skills
Administrative support
Workload management
Customer relationship management
Office management
Visitor relations
Microsoft office
Adaptability
Customer communication
Software
Interests
Cinema, Music, Socialize
Timeline
General Assistant
Carl's Jr
01.2025 - 03.2026
General Assistant
La Sartén Del Sabor
08.2024 - 01.2025
GED -
Secundaria Técnica 89
05.2001 -