Jose C De La Torre
Información general
11
11
years of professional experience
Experiencia laboral
Customer Service Manager
The Castel Group
02.2024 - 03.2026
- Financial Management: Handle bookkeeping, prepares annual budgets, collects dues and assessments, and generates financial reports for the board.
- Maintenance & Operations: Oversee common area maintenance, schedule repairs, and manage relationships with contractors, such as landscapers or security providers.
- Rule Enforcement & Compliance: Enforce the community's Governing Documents (CC&Rs), perform property inspections, and send violation notices to homeowners,.
- Administrative & Communication: coordinate board meetings, prepare meeting agendas/packets, maintain records, and communicate with homeowners regarding community issues.
- Advisory Role: Offer expert advice to the board on community management best practices, legal compliance, and strategic planning.
HOA Customer Service
Gordian Staffing
Guadalajara
03.2023 - 01.2024
- The description of the job title is the most accurate way to explain what the majority of my functions were, I would take up to 150 calls a day incoming only.
- I would do half of my shift doing back office work, like answering emails, SMS messages, and emails and the other half I would waive fee waivers approved by the board and the directors and taking calls.
Implementation Specialist/Sales/Closer
Rapido Solutions Group
Zapopan
01.2022 - 03.2023
- I started doing outbound calls, 200 calls a day selling a truck company software.
- I would call and provide the hook and need to have the customer interested, I would set up a 15-minute Zoom meeting so I could show the high points of the software, and then I would close the sale.
- Once the sale was established I would set up another Zoom meeting with the Implementation Specialist who would walk the customer by the hand throughout his journey with us setting up his drivers and trucks etc.
- After I accomplished my sales I got promoted to Implementation Specialist where I was more hands-on with the customers even on the weekends they had my direct line.
Sales Representative
The Credit Pros
Guadalajara
10.2020 - 01.2022
- Offering credit repair solutions for residents along with credit buildup.
Collections representative
Sertec/American Express
Guadalajara
03.2019 - 09.2020
- American Express credit cards and accounts, setting up payment plans.
Quality control manager
Teleperformance/Western Union
Durango
05.2015 - 12.2018
- I worked for Western Unión, I was a pioneer in this camp I started in customer service, than cancel transactions, to cancel through bank, to QA.
Estudios
High School -
Alexander Central High School
Taylorville05.2009
Competencias
- Bilingual in English and Spanish
- Multitasking
- Organization
- Punctuality
- Customer Service
- Service Desk
- Tech Support
- Sales
- Office Tools
Languages
English
Spanish
Cronología
Customer Service Manager
The Castel Group
02.2024 - 03.2026
HOA Customer Service
Gordian Staffing
03.2023 - 01.2024
Implementation Specialist/Sales/Closer
Rapido Solutions Group
01.2022 - 03.2023
Sales Representative
The Credit Pros
10.2020 - 01.2022
Collections representative
Sertec/American Express
03.2019 - 09.2020
Quality control manager
Teleperformance/Western Union
05.2015 - 12.2018
High School -
Alexander Central High School