Joshua Jerzae Gonzalez Gomora
Bilingual Appointmet Setter
Toluca, México
Summary
Organized Receptionist and Appointment Setter with experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Professional in client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Reliable team player who adapts to dynamic environments and prioritizes results through effective collaboration and problem-solving.
Experienced with coordinating schedules and managing client communications. Utilizes strong interpersonal skills to ensure client satisfaction and appointment accuracy. Knowledge of optimizing scheduling efficiency to support team goals and enhance overall productivity.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Roofers of Arizona
04.2025 - Current
- Managed inbound and outbound calls to schedule appointments, enhancing customer engagement and satisfaction.
- Utilized CRM software to track and manage leads, resulting in improved follow-up efficiency and accuracy.
- Conducted thorough needs assessments with clients, effectively aligning services with customer requirements and preferences.
- Collaborated with the sales team to develop tailored presentations, increasing appointment bookings and client interest.
- Implemented appointment confirmation processes, reducing no-show rates and optimizing the scheduling workflow.
- Developed and maintained strong customer relationships through effective communication, enhancing trust and loyalty among clients.
Technician Apprentice
BRAME
01.2025 - 04.2025
- Assisted technicians in troubleshooting and resolving equipment issues, enhancing operational efficiency and minimizing downtime.
- Conducted routine inspections and maintenance on machinery, ensuring compliance with safety standards and operational guidelines.
- Supported inventory management by tracking supplies and materials, ensuring timely replenishment and availability for production.
- Collaborated with team members to assemble products, maintaining quality standards and meeting production deadlines consistently.
- Documented equipment performance and maintenance activities to identify trends and improve operational workflows.
- Assisted in performing routine maintenance on equipment, ensuring optimal functionality and reducing downtime.
- Supported the team in troubleshooting technical issues, leading to quicker resolutions and enhanced service quality.
- Collaborated with senior technicians to learn diagnostic procedures, gaining valuable skills in equipment repair and maintenance.
- Participated in safety training sessions, contributing to a safer work environment and adherence to industry standards.
Butcher
Polleria
07.2024 - 12.2024
- Prepared and trimmed various cuts of meat, ensuring high-quality standards for customer satisfaction and product consistency.
- Maintained cleanliness and organization of workstations, contributing to a safe and efficient work environment.
- Assisted customers in selecting products, providing excellent service and product knowledge to enhance the shopping experience.
- Monitored inventory levels and restocked items, ensuring availability of fresh products for daily operations.
- Collaborated with team members to implement best practices in meat preparation and safety procedures, improving workflow efficiency.
- Trained new staff on meat handling and preparation techniques, enhancing team performance and service quality.
- Implemented inventory tracking systems to reduce waste and optimize product freshness, supporting operational efficiency.
Call screener
Auto pro
11.2023 - 02.2024
- Utilized call management systems to log interactions and track customer inquiries, contributing to operational efficiency and data accuracy.
- Assisted in training new staff on call protocols and customer service techniques, fostering a knowledgeable and effective team environment.
- Addressed customer inquiries and concerns with empathy and clarity, promoting positive customer experiences and loyalty.
- Managed inbound calls efficiently, providing accurate information and maintaining a professional demeanor throughout each interaction.
- Conducted thorough screenings of potential customers, ensuring compliance with company policies and enhancing overall service quality.
- Collaborated with team members to streamline call handling processes, improving response times and customer satisfaction ratings.
Roofer Helper
GRANT
11.2022 - 07.2023
- Assisted skilled tradespeople with various construction tasks, ensuring project timelines were consistently met and maintained.
- Followed safety protocols and regulations, contributing to a safe working environment for all team members.
- Prepared and organized materials and tools for daily tasks, enhancing workflow efficiency on the job site.
- Conducted routine inspections of equipment and tools, ensuring they were in proper working condition for optimal performance.
- Assisted in the execution of structural builds, gaining hands-on experience and enhancing construction knowledge and skills.
- Collaborated with team members to complete projects within deadlines, fostering a cooperative and productive work atmosphere.
- Reported any safety hazards or equipment malfunctions to supervisors, facilitating prompt resolutions and maintaining safety standards.
Education
Diploma - Basic Knowledge
02-2023
Skills
Appointment scheduling
Languages
English & spanish fluent native
Timeline
Appointment Setter - Roofers of Arizona
04.2025 - Current
Technician Apprentice - BRAME
01.2025 - 04.2025
Butcher - Polleria
07.2024 - 12.2024
Call screener - Auto pro
11.2023 - 02.2024
Roofer Helper - GRANT
11.2022 - 07.2023
Delta High School - Diploma, Basic Knowledge