Josue Ruiz Velasco

• Generated Year on Year 25% savings for IT Support
• Americas services (5 Million MXN)
• Coordination Global IT global Strategy Definition and follow up on Goals & Strategy for operations teams to enhance operation and customer service
• Lead Americas IT project implementation and best practice implementation, over 60+ IT initiatives delivered on time.

• For the, Hybrid operations team (HOT), LEAN Champion & Deputy Manager as Internal IT Area of service
• Designed, plan, implemented and managed large Platform Virtualized Wintel/ Unix/MW/Backup & Storage environment in collaboration with Cloud implementations/integrations operation
• Support Business Continuity and Disaster recovery Plan Activities.

• Define IT Organization strategy, manage support team to provide post-sales support Managed Service in facing customers operation
• Provide input into pre sales process and act as lead on support and service issues, strategy and approach
• Define and operate new product developments providing input and tactical direction to business on customer service and support challenges for DevOps
• Liaison with internal functions including pre-sales, product management, support, operations & provisioning as a Service.

• Working for the Global Information Services Operations & Infrastructure Worldwide team as Subject matter expert
• Designed disaster recovery plans specific to each application requirements, ensuring minimal impact during unexpected events
• Responsible for Design & Architecture of Infrastructure implementations on several platforms including EMC, HP 3PAR, Brocade and integration with VMWare, Wintel, Linux servers on operations data centers.

• Managed IT Technical team for infrastructure operation with business priorities & develop IT strategy to increase revenue
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Collaborates and manages vendors that supply solutions to enhance company's product(s) and Align product architecture with business priorities.

• Working for WK account part of IT Global Operations infrastructure team
• Responsible for W4N for WK over EMC VMAX/VNX/NAS, EMC Equallogic and Compellent Infrastructure
• Championed continuous improvement efforts throughout organization by identifying process inefficiencies and implementing best practices, driving increased productivity and cost savings

• Working for Qatar Foundation on Sidra Medical Research Center (SMRC) as Storage Services
• Team Lead/Subject matter expert and Enterprise Architect for end User computing Strategy & infrastructure enterprise strategy
• Coordinator of Infrastructure Deployments and operations Support for Backup/Storage/Server and Network on-site deployments.

• Process designer and Storage Technical Lead for Storage Support
• Cloud Services MVC (Managed Virtual Clients) process designer and Storage subject matter expert
• Designer of Support processes around managed hosted Infrastructure-as-a-Service (Server/Network/Storage).

• Drove organizational growth by identifying areas for expansion and spearheading initiatives focused on design Dell Network Operation Center Storage Offer
• Technical Lead on Storage projects services oriented team (EMC, Dell Equallogic and Dell DAS)
• Technical Lead for Data Replication & Business Continuity Applications.

• Expert, Layered Drivers (MV Sync/Async/CG/CoaM, Sancopy, Cloneview Snapview, ThinApp) test engineer
• Test Lead & Test Engineer on Data Replication &
  Business Continuity Applications (Mirroring, Cloning & snapshot)
• SixSigma coordinator for Quality Verification team (DVT).
• Storage/Network Laboratory Manager and, Virtualization Engineer

Innovation For Executives Programme