JUAN CARLOS RODRIGUEZ ESQUIVEL
Mechatronics Engineer With MSc Mechanical Design And MSc Products Innovation
Mexico City,CMX
Summary
Motivated and dedicated professional engineer and customer specialist with a strong focus on delivering the highest quality experience to internal and external customers. Possessing excellent administrative and organizational skills, committed to enhancing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Product & Application Specialist Fluid Handling
Alfa Laval Mexico
03.2024 - 11.2024
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
- Trained staff on proper use of products and conducted orientation seminars.
E-Commerce Center Team Leader LATAM
Alfa Laval Mexico
4 2022 - 02.2024
- E-commerce platform leadership for LATAM region
- CRM, ERP administration
- Sales reports and direct support for Commercial Managers in LATAM
- Strategic decisions for claims and customer support
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Anytime Specialist. HUB Support Center LATAM
Alfa Laval Mexico
07.2021 - 04.2022
- LATAM region owner, training sessions
- E-commerce platform leadership for implementations and support
- Customer development in e-commerce area
- Maintained working knowledge of company products, services and promotions.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
Key Account Manager / Energy Division
Alfa Laval Mexico
02.2019 - 06.2021
- KAM 3MEur/year in Mexico
- Warehouse management and delivery Just-in-time in coordination with factories (China, USA and Italy)
- Problem solving in logistic chain
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Sales support, Project Manager & Quality Assurance
Alfa Laval Mexico
07.2015 - 06.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Led implementation, control and distribution of quality assurance programs, standards and metrics.
- Streamlined benefits administration for improved accuracy and timeliness in claims processing.
- Reduced claims backlog by prioritizing tasks and effectively managing caseloads.
Project Manager
Hispak Mexicana
03.2015 - 07.2015
- Integration of packaging lines in coordination with different countries
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
Project manager for automation and control
Signum Control
02.2014 - 02.2015
- Automation projects in production of P&G plants in Mexico, Brazil, Argentina and China
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Allen-Bradley programming and design of human-machine interfaces (HMI)
- FAT/SAT testing and installation
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Master of Science - Sciences et Technologie, Mention Conception, Industrialisation, Risque, Décision, Specialité Innov@prod
ENSAM École Nationale Supérieure D'Arts Et Métiers
Bordeaux, France 05.2012 - 01.2014
Master of Science - Diseño Interactivo y Manufactura
Centro De Investigación Y De Estudios Avanzados Del Instituto Politécnico Nacional
Gustavo A. Madero 05.2012 - 01.2014
Ingeniero en Mecatrónica - Mechatronics
Unidad Profesional Interdisciplinaria En Ingeniería Y Tecnologías Avanzadas. IPN.
01.2006 - 01.2011
Skills
End user support
Business analysis
Technical support
Customer education
Expert troubleshooting
Product demonstrations
Team leadership
Strategic planning
Decision-making
Customer service
Business development
Papers
Gestures for interaction between the software CATIA and the human via Microsoft Kinect, Juan Carlos Rodríguez Esquivel, Amilcar Meneses Viveros, Nicolas Perry, Human-Computer Interaction, HCII 2014, Lecture Notes in Computer Science, Springer, 2014
Personalslogan
There is a driving force more powerful than steam, electricity and atomic energy: will. (Albert Einstein)
Personal Information
Age: 35
Timeline
Product & Application Specialist Fluid Handling
Alfa Laval Mexico
03.2024 - 11.2024
Anytime Specialist. HUB Support Center LATAM
Alfa Laval Mexico
07.2021 - 04.2022
Key Account Manager / Energy Division
Alfa Laval Mexico
02.2019 - 06.2021
Sales support, Project Manager & Quality Assurance
Alfa Laval Mexico
07.2015 - 06.2021
Project Manager
Hispak Mexicana
03.2015 - 07.2015
Project manager for automation and control
Signum Control
02.2014 - 02.2015
Master of Science - Sciences et Technologie, Mention Conception, Industrialisation, Risque, Décision, Specialité Innov@prod
ENSAM École Nationale Supérieure D'Arts Et Métiers
05.2012 - 01.2014
Master of Science - Diseño Interactivo y Manufactura
Centro De Investigación Y De Estudios Avanzados Del Instituto Politécnico Nacional
05.2012 - 01.2014
Ingeniero en Mecatrónica - Mechatronics
Unidad Profesional Interdisciplinaria En Ingeniería Y Tecnologías Avanzadas. IPN.
01.2006 - 01.2011
E-Commerce Center Team Leader LATAM
Alfa Laval Mexico
4 2022 - 02.2024
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