Juan Pablo Cruz Sánchez
Síntesis profesional
I have worked as a general assistant across various areas, ranging from organizing and managing inventory to handling high customer volumes—serving everyone with high energy, excellent attention, and a focus on total satisfaction, while providing clear, detailed answers to any questions that they might have
Extensive experience working in customer-facing environments. Excellent product knowledge and customer service skills. Passionately working to raise service standards.
Dedicated to finding ways to make processes more efficient and understanding the mechanics of processes and logical systems, comprehending everything in depth to make the best decisions based on the best available information.
Información general
2
2
Languages
5
5
years of professional experience
Experiencia laboral
Mesero
La Casa De Triki
Xalapa, Veracruz
11.2024 - Current
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Performed additional tasks to keep dining room running smoothly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Maintained safe hygiene and food handling standards for full compliance.
Supervisor
Princess Ánimas
Xalapa, Veracruz
11.2024 - Current
- Supervision and care of play areas within the facility
- Customer service and childcare
- General maintenance and care of the furniture
- Cooking and kitchen support at events with food provided
- Manage the schedule and organize current and prospective events.
General Assistant
SUPER BODEGA DE CORDOBA
Córdoba, Veracruz
12.2022 - 01.2023
- Promoted customer retention by attending to customers with exceptional service standards.
- Completed assigned tasks efficiently and with minimal supervision.
- Monitored waiting and common areas to maintain cleanliness and organisation.
- Greeted visitors and appropriately directed to designated areas.
- Helped visitors to reach appropriate staff member or location.
- Monitored existing stock on daily basis, accurately submitting orders to maintain optimal inventory levels.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
General Assistant
CASA DEL CONSTRUCTOR
Córdoba, Veracruz
07.2021 - 06.2022
- Helped visitors to reach appropriate staff member or location.
- Monitored waiting and common areas to maintain cleanliness and organisation.
- Monitored existing stock on daily basis, accurately submitting orders to maintain optimal inventory levels.
- Completed assigned tasks efficiently and with minimal supervision.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Controlled crowd movements in safe, organised manner following established schedule.
- Attended to minor injuries using first aid, reporting incidents as required.
Competencias
- Customer Service
- Empathy towards customers
- Basic budgeting understanding
- Performance under pressure
- Multidisciplinary teamwork
- Creativity in problem-solving
- Organisational efficiency
- Strong adaptability
- Task prioritisation
- Ethical standards
- Crisis handling
- Delegating effectively
- Clear communication
- Customer needs analysis
- Active listening
- Technical problem-solving and analytical thinking
- Perseverance and determination
Languages
Español
First language
English
Intermedio superior
Cronología
Mesero
La Casa De Triki
11.2024 - Current
Supervisor
Princess Ánimas
11.2024 - Current
General Assistant
SUPER BODEGA DE CORDOBA
12.2022 - 01.2023
General Assistant
CASA DEL CONSTRUCTOR
07.2021 - 06.2022