Karla Kaori Quintero Bernal
Tijuana
Summary
Highly organized and proactive Virtual Assistant with a strong background in Business Administration and Marketing. Experienced in customer service, social media management, and administrative support, ensuring smooth day-to-day operations for businesses. Skilled in handling client communications, scheduling, email management, and digital marketing tasks such as content creation and email campaigns. Detail-oriented, tech-savvy, and fluent in both English and Spanish, making collaboration with international clients seamless. Committed to delivering high-quality work while optimizing efficiency and business growth
Overview
4
4
years of professional experience
Work History
• Customer Service & Client Communication
USA Vein Clinics
04.2024 - 01.2025
Customer Service & Client Communication
• Skilled in handling customer inquiries via email, chat, and phone, ensuring prompt and professional responses.
• Experienced in handling email correspondence, filtering messages, and responding on behalf of clients when necessary.
• Digital Marketing & Email Campaigns
SmartSites
05.2021 - 03.2023
• Virtual Assistance & Administrative Support
• Data Entry & Document Management
• Market Research & Competitive Analysis
Education
Business Administration
ACIT Educación
Baja California 07.2022
Skills
Strong background in marketing and virtual assistance, ensuring efficient business support
Fluent in English and Spanish, allowing for seamless communication with international clients
Tech-savvy, with proficiency in tools like Canva, Microsoft Office, Google Suite, and CRM software
Timeline
• Customer Service & Client Communication
USA Vein Clinics
04.2024 - 01.2025
• Digital Marketing & Email Campaigns
SmartSites
05.2021 - 03.2023
Business Administration
ACIT Educación
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