Keops Amir Oliver García
Business Administrator
Coatzacoalcos
Summary
At Results CX, I excelled in fostering client relationships and coordinating comprehensive medical services, showcasing my expertise in medical services promotion and exceptional customer service. My role involved interpreting for Spanish-speaking members, enhancing customer engagement through effectively resolving grievances, demonstrating a positive attitude and a commitment to privacy and client satisfaction.
Overview
2
2
years of professional experience
Work History
Medical Appointment Setter
Results CX
09.2022 - Current
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer relationships through timely and professional follow-ups with active members
- Interpret from native English speakers (doctors & providers) to Spanish speaking members and vice versa
- Responsible of coordinating added value services such as laboratory works, lodging, transportation, among other benefits on the members´ behalf
- In charge of documenting and processing medical reimbursements, and applications on different medical programs based upon eligibility, safeguarding the client´s policies.
- Assigned to do research to fulfill medical policies, and help solve member´s grievances
- In charge of consulting/activating/deactivating balances on medical cards, etc.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments and increase the incomes coming from innetwork medical services such as: MRI´s, Bone density screenings, Mammograms, Macular degeneration screenings, Cancer preventive screenings, etc.
- Promote the use of the in-network services so as to make profits
- Educate members on how to use digital applications (items scanners, medical apps, telehealth mobile apps, etc.
- Coordinate purchases with providers, send materials.
- Provide information regarding different plan´s options and regarding how to apply.
- Guarantee the privacy policies to disclose personal protected information such as Social security numbers, etc
Education
MBA - Business Administration
BUAP
Puebla 05.2001 -
Skills
Medical Services promotion
Timeline
Medical Appointment Setter
Results CX
09.2022 - Current
MBA - Business Administration
BUAP
05.2001 -
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