Paola Gonzalez Diaz de Leon

• Received messages for medication refills from patients
• Scheduled, canceled, and rescheduled patient appointments
• Communicated effectively with clinic supervisors, nurses, and doctors to streamline operations
• Supported clients through complex situations in a manner compliant with medical protocols

• Recorded messages for efficient communication
• Contacted healthcare professionals, legal experts, and their staff to schedule appointments
• Managed over 300 client accounts with a focus on personalized service
• Assisted clients in securing loans through thorough guidance

• Assisted customers in resolving their technical issues
• Identified and implemented quick resolutions to customer problems
• Informed customers of potential power outages affecting their area
• Managed difficult client interactions with professionalism
• Proven ability to learn quickly and adapt to new situations.

• Measured and inspected parts to guarantee quality standards
• Identified errors in components and implemented corrective actions
• Provided constructive feedback to team members
• Returned non-conforming parts to suppliers to maintain quality
• Conducted constant reviews of operational protocols

• Oversaw customer account management to ensure comprehensive service
• Coordinated car reservations for clients following specific requirements
• Assisted clients by identifying and fulfilling their needs
• Facilitated sales by leveraging product knowledge and customer insight
• Handled interactions with challenging clients under high-pressure situations
• Arranged discounts, managed payments, and generated receipts
• Processed card changes efficiently
• And helping the company maintaining the customers and their account with us

• Organized store layout to enhance customer experience
• Executed cleaning protocols to maintain a sanitary environment
• Managed social media profiles to increase customer engagement
• Conceptualized and developed advertisements to promote store services

In Final Stage,

• Marissa Lopez, I translated documents for the Attorney General's Office of Baja California such as legal documents, including court records, complaints, appraisal reports, appeals, and work plans. Completed 2025
• Norma G Rodriguez Pacheco, I taught conversational english to students that wanted to enroll in my university, helped them with pronunciation and enunciation, and I translated education books for students for them to read both languages. Completed 2025