LAURA M. SANCHEZ
Guadalajara
Summary
I am a seasoned professional with extensive experience in public relations across both public and private sectors. Recognized for my humanitarian leadership approach, I specialize in building and leading high-performing teams that consistently deliver exceptional results. My engagement in innovation seminars has further refined my skills in developing and executing strategic work plans. I possess a proven track record of establishing robust relationships with television media outlets and educational institutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ASSISTANT DURABLE SOLUTIONS
THE UN REFUGEE AGENCY, UNHCR, GUADALAJARA
11.2020 - Current
- Using UNHCR's corporate tools, contribute to the development, execution, and oversight of local integration program at addressing fundamental needs, supporting livelihoods, and fostering integration for refugees.
- Achievements: Creator of the strategy of education and Local public information for the Local integration Program. Increased basic education enrollment from negative 100 percent to positive 40 percent. As for the public information area the regional level achieved 20 interviews, in television, newspaper and online.
RESPONSIBLE FOR RESETTLEMENT IN THE COMMUNITY
FM4 PASOLIBRE, GUADALAJARA
03.2019 - 07.2019
- Support refugees and asylum seekers referred by the UNHCR's local integration project in the city of Guadalajara, primarily by facilitating their effective access to rights in Mexico, such as education, employment, healthcare, and housing.
- Achievements: Established strategic communication networks across departments to optimize the results of the UN program. Innovate with the implementation of the job fair by forging a pivotal partnership with international industries, achieving an outcome of an increase of 200% people employed
POLICY CO-OP
MINISTRY OF COMMUNITY AND SOCIAL SERVICES, TORONTO
01.2018 - 04.2018
- Support integrated system management and service delivery and better co-ordination across provincial programs; the mandate should be executed in cooperation with other Ontario ministries and municipal partners.
- Achievements: Collaborated in the development of Human Service Integration Office hackaton within 6 ministries of the region. Created an innovative visual aid for the Secretary of the Cabinet to support a long term project in the province of Ontario.
CUSTOMER SERVICE REPRESENTATIVE (CSR)
HEWLETT PACKARD INC, GUADALAJARA
07.2014 - 07.2016
- Main contact point for clients with the company by handling incoming calls and customer service inquiries, generating sales leads that can turn into new customers, and evaluating and addressing customer needs to ensure satisfaction.
- Achievements: Successfully executed a rollout of 600+ deliveries, with international customers. Served as the pivotal internal coordinator for processing orders and inquiries, effectively liaising with teams across Canada, the USA, Mexico, India, and China.
Education
MASTER'S DEGREE - Political Science - Co-operative Program
UNIVERSITY OF WATERLOO
Waterloo01.2019
Bachelor of Arts - International Relations
UNIVERSITY OF GUADALAJARA
Guadalajara, Jalisco, Mexico01.2014
Skills
- Diplomatically Educated
- Visionary
- Strategic Planning
- Forward Thinking
- Event Strategist
- High Level Problem Solving
- Systems Applications Products in Data Processing (SAP)
- Progres V4 (UNHCR Registration System)
- Salesforce
- Workday
- Shopify E-Commerce Building
Certification
- Gender Based Violence, 03/2023, Global Learning And Development Centre UNHCR
- Six Sigma: Green Belt, 01/2023, Linkedin Learning & Global Learning And Development Centre UNHCR
- Estrategias De Liderazgo Para Mujeres, 12/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Design Thinking: Inteligencia De Datos, 08/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- People Management - Emotional Intelligence, 07/2022, Global Learning And Development Centre UNHCR
- Leadership Development, 07/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Six Sigma Foundations, 07/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Développer La Créativité D'une Équipe, 06/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Cert Prep: Certified Scrum Master, 01/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Student Leadership Certificate Program, 07/2018, University Of Waterloo
- Physiological First Aid, 11/2015, Intercontinental University
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Catalan
Elementary (A2)
Extracurricular Activities
- Innovation Fellow 2023 -24. THE UN REFUGEE AGENCY, UNHCR
- Digital Changemakers Lab 2023 -24 Cohort. THE UN REFUGEE AGENCY, UNHCR
- Participation in the ECSA-CBIE BIENNIAL Conference, 05/2018, UNIVERSITY OF YORK
- Summer Course at Atlantic History and Culture Program 07/2012, VIRGINIA COMMONWEALTH UNIVERSITY
- Virtual Workshop Coordinator «Techniques de classe pour la production de l´orale», 12/2010, SECRETARÍA DE EDUCACIÓN JALISCO
- Academic Exchange Student 08/2009 - 08/2010, UNIVERSITÉ LUMIÈRE LYON II
Timeline
ASSISTANT DURABLE SOLUTIONS
THE UN REFUGEE AGENCY, UNHCR, GUADALAJARA
11.2020 - Current
RESPONSIBLE FOR RESETTLEMENT IN THE COMMUNITY
FM4 PASOLIBRE, GUADALAJARA
03.2019 - 07.2019
POLICY CO-OP
MINISTRY OF COMMUNITY AND SOCIAL SERVICES, TORONTO
01.2018 - 04.2018
CUSTOMER SERVICE REPRESENTATIVE (CSR)
HEWLETT PACKARD INC, GUADALAJARA
07.2014 - 07.2016
MASTER'S DEGREE - Political Science - Co-operative Program
UNIVERSITY OF WATERLOO
Bachelor of Arts - International Relations
UNIVERSITY OF GUADALAJARA
- Gender Based Violence, 03/2023, Global Learning And Development Centre UNHCR
- Six Sigma: Green Belt, 01/2023, Linkedin Learning & Global Learning And Development Centre UNHCR
- Estrategias De Liderazgo Para Mujeres, 12/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Design Thinking: Inteligencia De Datos, 08/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- People Management - Emotional Intelligence, 07/2022, Global Learning And Development Centre UNHCR
- Leadership Development, 07/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Six Sigma Foundations, 07/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Développer La Créativité D'une Équipe, 06/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Cert Prep: Certified Scrum Master, 01/2022, Linkedin Learning & Global Learning And Development Centre UNHCR
- Student Leadership Certificate Program, 07/2018, University Of Waterloo
- Physiological First Aid, 11/2015, Intercontinental University
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