Summary
Overview
Work History
Education
Skills
Timeline
Laura Milli Ávila Sánchez

Laura Milli Ávila Sánchez

CDMX

Summary

Dynamic bilingual interpreter, enhancing cross-cultural communication and accuracy in different settings. Skilled in lesson planning and student engagement, I fostered a positive learning environment while adapting to diverse learning styles. Committed to delivering exceptional support and motivation to clients and students alike.

Overview

10
10
years of professional experience

Work History

Bilingual Interpreter

Human Quality
01.2025 - 07.2025
  • Assisted in facilitating communication between English and Spanish-speaking clients.
  • Participated in training sessions to enhance language proficiency and interpretation skills.
  • Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.

English Teacher

Freelance
03.2024 - 02.2025
  • Developed engaging lesson plans based on curriculum requirements and student needs.
  • Facilitated interactive classroom discussions to enhance student participation and understanding.
  • Provided constructive feedback to support student improvement.
  • Organized educational resources and materials to promote a dynamic learning environment.
  • Monitored student progress and adapted lessons as needed to ensure success.
  • Implemented diverse teaching strategies to accommodate various learning styles and abilities.

English Teacher

Módulo De Atención Y Orientación Ciudadana
09.2023 - 03.2024
  • Provided feedback to improve performance and establish academic success.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Regularly 9 of 10 assignments and activities, such as improved reading comprehension, writing proficiency, or engagement levels were accomplished.

Reservations and Sales Agent

Marriott
01.2023 - 04.2023
  • Developed strong relationships with clients to enhance customer loyalty and retention.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Telephone Sales Agent

Arrivia
04.2022 - 06.2022
  • Collaborated with team members to develop effective sales strategies and improve outreach techniques.
  • Developed rapport with clients through active listening and personalized communication strategies.
  • Managed approximately 30 incoming calls per day from customers.

English Teacher

Quick Learning
12.2019 - 07.2020
  • Implemented innovative teaching methods utilizing digital tools to enrich language acquisition.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • • 100% of students in a group were evaluated each class.

Telephone Executive

Pentafon
10.2018 - 08.2019
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Developed rapport with clients through empathetic listening skills and genuine concern for their needs, leading to high levels of customer satisfaction.
  • Managed approximately 30 incoming calls per day from customers.

Operations Support Representative

Citibanamex
12.2015 - 04.2016
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 10 complains per day from customers.

Education

Bachelor of Science - Business

Escuela Superior De Economía, IPN, Mexico, México
12-2012
  • Dean's List, [1st Semester, 2008]

Skills

  • Fluent bilingualism
  • Fast thinking
  • Cross-cultural communication
  • Accuracy and precision
  • Student motivation
  • Problem-solving skills
  • Student support
  • Student engagement
  • Lesson planning
  • Online teaching
  • Adapting to different learning styles
  • Teaching strategies

Timeline

Bilingual Interpreter - Human Quality
01.2025 - 07.2025
English Teacher - Freelance
03.2024 - 02.2025
English Teacher - Módulo De Atención Y Orientación Ciudadana
09.2023 - 03.2024
Reservations and Sales Agent - Marriott
01.2023 - 04.2023
Telephone Sales Agent - Arrivia
04.2022 - 06.2022
English Teacher - Quick Learning
12.2019 - 07.2020
Telephone Executive - Pentafon
10.2018 - 08.2019
Operations Support Representative - Citibanamex
12.2015 - 04.2016
Escuela Superior De Economía, IPN - Bachelor of Science, Business

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Laura Milli Ávila Sánchez