Lucy Estrada

Global Coordinator for the Private Affiliate Program at Amazon Music Unlimited, overseeing a team of 12 regional managers. Responsible for developing strategy and managing client relationships.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Developed customized account plans for clients to help them achieve their business goals.

• Streamlined account management processes, improving overall efficiency and productivity.
• Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
• Developed long-lasting client relationships by providing exceptional customer service and support.

• Managed budgets and resources effectively, ensuring timely completion of projects within allocated funds.
• Coordinated cross-functional departments such as art direction, cinematography, costume design ensuring cohesion between all elements of the film.
• Increased film production efficiency by streamlining pre-production processes and optimizing communication among team members.

• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Provided detailed project status updates to stakeholders and executive management.
• Proved successful working within tight deadlines and a fast-paced environment.

• Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
• Developed strong rapport with regular customers, fostering loyalty and repeat business.
• Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.

• Responsibilities include devising and implementing digital marketing strategies, managing the social media communities, sourcing and creating engaging content
• Software and applications used include Photoshop, Final Cut, InDesign, Hoot Suite, Hub Spot, Google Analytics among others

• Main activities and responsibilities include presenting offers through outstanding service and actively encouraging members to upgrade to premium packages

• Digitalized and managed medium format photographic archive
• Responsibilities included high density scanning and retouching of photos with Adobe Photoshop as well as classifying and updating data base

• Digital Art Festival "Electrovisiones" Historic Centre Mexico City, Mexico
• Covered the 15 events to provide photographic record for press publications and the festival´s web site

• Video clip "Después" by Mexican rock band Hello Sea Horse
• Responsibilities included scouting and casting for the video
• Animation Short Film "La Nostalgia del Señor Alambre"
• Responsibilities included video retouch in After Effects