Luis Felipe Franco Rodríguez
Monterrey
Summary
I am a 5th semester business intelligence student with a passion for enhancing customer service through data-driven solutions. I have experience in working as a customer service representative, where I learned how to communicate effectively, handle complaints, and provide feedback. I have also developed technical skills in business intelligence tools, such as SQL, Power BI, and Python, which I use to analyze, visualize, and present data. I am eager to apply my knowledge and skills to help businesses improve their customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tec Services
Monterrey
12.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bussiness Intelligence Intern
Independent Consulting Firm
Mexico City
08.2022 - 10.2022
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Prepared business overview reports for clients.
- Analyzed market, technology and industry to keep current on trends.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
Social Media Manager
SALIT (Student Council)
Monterrey
02.2022 - 10.2022
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Education
BBA - Business Intelligence
TEC De Monterrey
Monterrey06.2025
Skills
- Microsoft Word
- Active Listening
- Account Management
- Senior Leadership Support
- Incident Reporting
- R studio
- Superior Interpersonal Skills
- Report Writing
- Python
- Microsoft Excel
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Tec Services
12.2022 - 01.2023
Bussiness Intelligence Intern
Independent Consulting Firm
08.2022 - 10.2022
Social Media Manager
SALIT (Student Council)
02.2022 - 10.2022
BBA - Business Intelligence
TEC De Monterrey