Luis Felipe Franco Rodríguez
Monterrey
Summary
I am a 5th semester business intelligence student with a passion for enhancing customer service through data-driven solutions. I have experience in working as a customer service representative, where I learned how to communicate effectively, handle complaints, and provide feedback. I have also developed technical skills in business intelligence tools, such as SQL, Power BI, and Python, which I use to analyze, visualize, and present data. I am eager to apply my knowledge and skills to help businesses improve their customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tec Services
12.2022 - 01.2023
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bussiness Intelligence Intern
Independent Consulting Firm
08.2022 - 10.2022
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Prepared business overview reports for clients.
- Analyzed market, technology and industry to keep current on trends.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
Social Media Manager
SALIT (Student Council)
02.2022 - 10.2022
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Education
BBA - Business Intelligence
TEC De Monterrey
Monterrey06.2025
Skills
- Microsoft Word
- Active Listening
- Account Management
- Senior Leadership Support
- Incident Reporting
- R studio
- Superior Interpersonal Skills
- Report Writing
- Python
- Microsoft Excel
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Tec Services
12.2022 - 01.2023
Bussiness Intelligence Intern
Independent Consulting Firm
08.2022 - 10.2022
Social Media Manager
SALIT (Student Council)
02.2022 - 10.2022
BBA - Business Intelligence
TEC De Monterrey
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