Microsoft Office (Word, Excel, Power Point)
Luis Ramos
Industrial Engineer
Queretaro,QUE
Work Preference
Summary
Dynamic professional with extensive experience at the aerospace industry, excelling in managing and nurturing the relationship with the customers. Proven ability to enhance customer satisfaction and lead teams effectively.
Skilled in negotiation; strong capacity to coordinate across different departments in the organization to ensure the delivery of high-quality products on a timely way, fostering a culture of continuous improvement. Committed to delivering results and overcoming challenges with innovative solutions.
Overview
17
17
years of professional experience
4
4
Certificates
2
2
Languages
Work History
Sr. Key Account & Customer Service Manager
Aernnova Aerospace Mexico
04.2018 - 09.2025
- Improved customers satisfaction and strengthened
relationship by getting deliveries of high-quality products on a timely way. Increased OTD indicators from 75-95 percent. Developed and Built strong customers relationship by responding to inquiries, identifying and assessing customer´s needs, resolving problems, provided appropriate solutions and alternatives within suitable timeframes. - Improved coordination across departments.
- Developed and coordinated high performance teams.
Sr. Project Manager
Aernnova Aerospace Mexico
03.2014 - 04.2018
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Reduced project implementation in 10% by using agile methodology.
Manufacturing Engineer
Aernnova Aerospace Mexico
07.2010 - 03.2014
- Developed technical documentation for a transfer of work of 1 production line, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Trained and mentored junior engineers, fostering a culture of continuous learning and professional development within the team.
- Reduced assembly times using SMED methodology in 15%.
Manufacturing Engineer
Peterson Spring
03.2009 - 07.2010
- Launched a new production line
- Reduced scrap in 10%
- Developed technical documentation and trained personnel.
Education
Industrial Engineering - Quality And Manufacturing
Instituto Tecnologico De Queretaro
Querétaro City, Querétaro, Mexico 05.2001 -
Skills
Proactive: problem-solving- Analytical
undefinedCertification
Theory of Constraints
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Infor LN (EPR)
Accomplishments
- Increased customer satisfaction by delivering high-quality products on a timely way, improvement of OTD from 75-95%.
- Participated in a EPR implementation as a key user.
- Transferred of work of 1 entire production line.
Languages
English
Advanced (C1)
German
Elementary (A2)
Affiliations
- The Church of Jesus Christ of Latter Day Saints
Interests
Read
Run
Ancient History
Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Timeline
Account Manager: Connecting with Customers
09-2025
Sr. Key Account & Customer Service Manager
Aernnova Aerospace Mexico
04.2018 - 09.2025
Building Productive Relationships
12-2014
Sr. Project Manager
Aernnova Aerospace Mexico
03.2014 - 04.2018
Six Sixma Methodology
05-2012
Manufacturing Engineer
Aernnova Aerospace Mexico
07.2010 - 03.2014
Manufacturing Engineer
Peterson Spring
03.2009 - 07.2010
Theory of Constraints
01-2002
Industrial Engineering - Quality And Manufacturing
Instituto Tecnologico De Queretaro
05.2001 -