Luis Soto
Maywood
Summary
Dynamic customer service professional with a proven track record at SLS Hotel, excelling in conflict resolution and relationship building. Recognized for consistently exceeding performance metrics, I leverage critical thinking and active listening to enhance client satisfaction and drive sales growth. Proficient in Microsoft Excel and adept at handling complex customer inquiries.
Overview
5
5
years of professional experience
Work History
Custumer Service Representative
SLS HOTEL
Beverly Hills Ca
06.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Representative
Puente Hills Toyota
Puente Hills
02.2021 - 04.2024
- Achieved high customer satisfaction ratings through customized solutions for unique client needs.
- Expanded customer base by leveraging cold calling, networking, and relationship-building strategies.
- Resolved client concerns promptly to enhance experiences and promote retention.
- Cultivated in-depth knowledge of product features to effectively address inquiries and objections.
Pawn Broker
Amarillo Pawn Shop
Huntington Park Ca
01.2020 - 11.2021
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Provide loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Education
Associate of Science -
Long Beach College
Long Beach Ca 01.2020
High School Diploma -
Bell High School
Bell Ca 03.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Custumer Service Representative
SLS HOTEL
06.2024 - 05.2025
Sales Representative
Puente Hills Toyota
02.2021 - 04.2024
Pawn Broker
Amarillo Pawn Shop
01.2020 - 11.2021
Associate of Science -
Long Beach College
High School Diploma -
Bell High School