Marlene Dennisse Quintero Gudiño

I am a Patient Coordinator in a Dental Clinic. This consists in making appointment's, arrangements if the patient is out of state, driver assistance from the airport to the clinic. Providing information regarding prices and treatments we manage. Scheduling Specialists for certain treatments etc...

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.