Luis David Mena Gil
Juarez
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty and hopefully a long term job.
Overview
3
3
years of professional experience
Work History
Self Employed Cold Caller
Setting Roofing Appointments
06.2024 - Current
- Increased client interest by calling them and advising them to get a roof check.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
- Participated in regular training sessions to continuously improve communication skills and product knowledge.
- Track down the weather online and check places that has been hit before or after a storm.
- Qualify the lead asking the proper questions to help them.
Cold Caller
Call Gurus
01.2024 - 06.2024
- Calling homeowners and offering our home improvements for example roofing, windows, siding, doors ECT
- Participated in regular training sessions to continuously improve communication skills and product knowledge.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Made average of 300 outbound and inbound calls per day.
Cold Caller
Aurel Project
05.2023 - 10.2023
- Started working for Aurel Project calling car owners to get their car warranty extended to get piece in mind.
- Making over 300 calls per day and doing warm transfer and making a commission just by the fact of making a quality transfers.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
Customer Service Representative
Mint Mobile
08.2022 - 06.2023
- Inbound calls and chats back and forth
- Customer satisfaction, QA at its best, sold phones and phone accessories.
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Cold emailing and messages to make sure orders are in process
- Payments, shipping, refunds, chargebacks, tracking ECT
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Floor walker when team lead was out.
Customer Service Representative
Detroit Axle
09.2021 - 06.2022
- Inbound calls and emails back and forth
- Customer satisfaction, QA at its best, sold cars parts mainly suspension
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Cold emailing and messages to make sure orders are in process
- Payments, shipping, refunds, chargebacks, tracking ECT
Education
High School
Plan Ceneval
Cd Juárez Chihuahua 02-2021
Skills
- English proficiency
- Basic computer skills
- Experience in CRMs
- Multitasking
- Typing speed of 40 WPM
- CRM navigation
- Patience and persistence
- Call control
- Customer service
- Product knowledge
Accomplishments
- Was able to be a floor walker in Mint Mobile due to high level of knowledge from constant changes in terms and conditions.
- Had great weeks with sales.
References
- Samuel Rodriguez Landaverde, 6566626004
- Erick Alejandro, 6568624044
- Ezequel Colomo, 6567829713
Reading and Movies
I like to read about my Law school books and watch Movies with Family.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Self Employed Cold Caller
Setting Roofing Appointments
06.2024 - Current
Cold Caller
Call Gurus
01.2024 - 06.2024
Cold Caller
Aurel Project
05.2023 - 10.2023
Customer Service Representative
Mint Mobile
08.2022 - 06.2023
Customer Service Representative
Detroit Axle
09.2021 - 06.2022
High School
Plan Ceneval
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