Manuel Soto

• Resolved customer service issues using company processes and policies and provided updates to customers, such as Tesla and GM.
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Processed, scheduled and executed customer orders for new and established customers.
• Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

• Over the road, & Intermodal Operations Owner

• Planning & execute import forecast, based on manufacturing centers demand (Customs & Logistics operations)

• Customer Service, Orders cancelations, Damaged shipments, Delays and DOA for USA distribution Center.

• Payments, Credit Notes, Hot Payments and days of credits follow up for Traffic Department

• Enhanced export process efficiency by streamlining documentation and communication procedures.
• Managed complex export transactions by coordinating shipments, customs clearance, and client communications effectively.
• Optimized logistics operations for timely and cost-effective delivery of goods to international clients.
• Record Keeping and record handling digital and physical to all Denso Plants • Follow-u