MS Office
Manuel Alejandro Delgado Sierra
Gerente De Operaciones
Villa de Aragon, Mexico City
Summary
Dynamic operations leader with a proven track record at Tecnosinergia, driving operational excellence, strategic planning, and transformative cost-efficiency initiatives. Spearheaded a remarkable reduction in annual Shrinkage
from $600K to $45K, optimizing resource utilization while maintaining product and service quality. Achieved significant profit growth by streamlining processes and enhancing customer engagement. Adept at team leadership and analytical decision-making, fostering a culture of continuous improvement and high performance.
Exceptional Operations Manager recognized for building high-performing teams, implementing cost-cutting strategies, and driving operational enhancements. Dedicated to maximizing efficiency and profitability without compromising quality. A reliable and results-oriented leader committed to sustainable business success through innovation and precision.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Gerente De Operaciones
Tecnosinergia
Azcapotzalco
07.2018 - Current
- Development and implementation of a daily institutional cycle counting program and policies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Annual operational shrinkage reduction to an absolute value level of 0.02%.
Gerente Comercial
Sam's Club
Mexico City
03.2016 - 01.2018
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
- Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
Gerente De Operaciones
Herbalife International-amer
Mexico
03.2012 - 02.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Responsible for security studies and openings of new units
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Responsible for processing government permits
- Responsible for audits and inventories, achieving an annual inventory deviation of less than 0.02%
Education
Associate of Science - Ingenieria Mecanica
UABC
Mexicali, Baja California, Mexico 05.2001 -
Post-Baccalaureate Diploma - Desarrollo De Habilidades Gerenciales
UVM
Mexico City, Mexico 05.2001 -
Skills
Operational efficiency management
Effective problem-solving strategies
Customer engagement
Monitoring performance metrics
Process improvement
Team leadership
Analytical decision-making
Stock control expertise
Strategic planning
Efficiency enhancement
Software
ERP Netsuite / Oracle
SAP
WMS Oracle, Netsuite, Next Clud
Timeline
Gerente De Operaciones
Tecnosinergia
07.2018 - Current
Gerente Comercial
Sam's Club
03.2016 - 01.2018
Gerente De Operaciones
Herbalife International-amer
03.2012 - 02.2016
Associate of Science - Ingenieria Mecanica
UABC
05.2001 -
Post-Baccalaureate Diploma - Desarrollo De Habilidades Gerenciales
UVM
05.2001 -
Similar Profiles
Sergio RojasSergio Rojas
Vice President of Business Development at La HausVice President of Business Development at La Haus
MARIANA REYNA FABIANMARIANA REYNA FABIAN
Oceans and Fisheries Scientist at OCEANA MexicoOceans and Fisheries Scientist at OCEANA Mexico
Mauricio Acevedo, PMP, SMCMauricio Acevedo, PMP, SMC
Sr. Manager, Implementation Services at Global PaymentsSr. Manager, Implementation Services at Global Payments
María Cristina Ornelas FloresMaría Cristina Ornelas Flores
NA at AL SERVICIO DE LA COMUNIDAD………………………, PROYECTOS DENA at AL SERVICIO DE LA COMUNIDAD………………………, PROYECTOS DE
Pablo Andrés Manns MendiaPablo Andrés Manns Mendia
Gerente de RRHH y Gerente de Operaciones at P&B CONSULTING LTDA.Gerente de RRHH y Gerente de Operaciones at P&B CONSULTING LTDA.