Miguel Alcalá
Tecate
Summary
Dynamic operations manager with a proven track record at EISTEC SA De CV, enhancing productivity and operational efficiency through effective team leadership and problem-solving. Achieved significant process improvements and fostered a culture of accountability and professional growth, leading to higher employee retention and optimized performance. Skilled in operations management and staff training, adept at driving change and innovation.
Overview
11
11
years of professional experience
Work History
Gerente De Operaciones
EISTEC SA De CV
Tijuana, Baja California, Mexico (Remote)
08.2013 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed and reported on key performance metrics to senior management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
B.S. in Mechatronics Engineering (BME) - Engineering
Universaidad Autonoma De Baja California
11-2022
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Planning and implementation
- Staff training
- Performance monitoring
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Gerente De Operaciones
EISTEC SA De CV
08.2013 - Current
B.S. in Mechatronics Engineering (BME) - Engineering
Universaidad Autonoma De Baja California