MARIA DEL ROSARIO ACEVES CISNEROS
Sales Representative
Acapulco
Summary
Accomplished professional with 20 years of experience in sales, VLO, and customer service. Proven ability to navigate complex challenges, cultivating enduring client relationships, and ensuring overall customer satisfaction. Proficient in clear communication, adept negotiation, and effective problem-solving. Further distinguished by strong critical thinking, analytical thinking, and an attention to detail.
Overview
23
23
years of professional experience
1
1
Language
Work History
Front to Back Closer
Dreams CostaRica
10.2024 - 06.2025
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Optimized sales funnel efficiency, ensuring steady progression of leads from initial contact to close.
Front to Back Closer
Dreams Vallarta Bay
12.2023 - 08.2024
- Conduct presentations to prospective clients on the benefits and features of time-share properties
- Build and maintain relationships with potential buyers, understanding their vacation preferences and tailoring offerings accordingly
- Utilize effective sales techniques to guide clients through the purchasing process, addressing concerns and objections
- Manage the sales process from initial contact to closing, ensuring a positive customer experience
Front to Back Closer
Dreams Acapulco Resort & Spa
04.2023 - 07.2023
- Conduct presentations to prospective clients on the benefits and features of time-share properties
- Build and maintain relationships with potential buyers, understanding their vacation preferences and tailoring offerings accordingly
- Utilize effective sales techniques to guide clients through the purchasing process, addressing concerns and objections
- Manage the sales process from initial contact to closing, ensuring a positive customer experience
- Reduced client churn by identifying at-risk accounts early and addressing their concerns with customized solutions.
Front to Back
Secrets Maroma Beach Riviera Maya
01.2019 - 01.2023
- Conduct presentations to prospective clients on the benefits and features of time-share properties
- Build and maintain relationships with potential buyers, understanding their vacation preferences and tailoring offerings accordingly
- Utilize effective sales techniques to guide clients through the purchasing process, addressing concerns and objections
- Manage the sales process from initial contact to closing, ensuring a positive customer experience
Front to Back / VLO
Mayan Palace Riviera Maya
01.2008 - 01.2018
- Conduct presentations to prospective clients on the benefits and features of time-share properties
- Build and maintain relationships with potential buyers, understanding their vacation preferences and tailoring offerings accordingly
- Utilize effective sales techniques to guide clients through the purchasing process, addressing concerns and objections
- Manage the sales process from initial contact to closing, ensuring a positive customer experience
Front to Back
Mayan Palace Acapulco
01.2002 - 01.2008
- Conduct presentations to prospective clients on the benefits and features of time-share properties
- Build and maintain relationships with potential buyers, understanding their vacation preferences and tailoring offerings accordingly
- Utilize effective sales techniques to guide clients through the purchasing process, addressing concerns and objections
- Manage the sales process from initial contact to closing, ensuring a positive customer experience
Education
Howard Community College
Columbia, Maryland01.1983
High School No. 7 - undefined
High School No. 7
Acapulco, Guerrero01.1982
Skills
Proficient in spoken English
Proficient in iWork
Relationship management
Upselling strategies
Relationship management
Objection handling
Building rapport
Closing techniques
Deal structuring
Teamwork
Customer service
Problem-solving abilities
Customer relations
Timeline
Front to Back Closer
Dreams CostaRica
10.2024 - 06.2025
Front to Back Closer
Dreams Vallarta Bay
12.2023 - 08.2024
Front to Back Closer
Dreams Acapulco Resort & Spa
04.2023 - 07.2023
Front to Back
Secrets Maroma Beach Riviera Maya
01.2019 - 01.2023
Front to Back / VLO
Mayan Palace Riviera Maya
01.2008 - 01.2018
Front to Back
Mayan Palace Acapulco
01.2002 - 01.2008
High School No. 7 - undefined
High School No. 7
Howard Community College
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