Maria Elena Fuentes Bernal
Medical Interpreter
Mazatlán,SIN
Summary
Experienced Medical Interpreter with expertise in medical terminology and effective patient communication. Facilitated clear and accurate interpretation services to bridge the gap between healthcare providers and patients. Demonstrated exceptional cultural sensitivity and meticulous attention to detail in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Medical Interpreter
Language Line Services
02.2022 - 03.2025
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
Spanish Interpreter
Integon Insurance
11.2020 - 02.2021
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
Administrative Assistant
RT TRUCKING ROAD TRANSPORTATION
11.2019 - 11.2020
- Coordinated bookkeeping activities in QuickBooks and Excel, including invoicing and accounts payable
- Developed and updated spreadsheets and databases to track, analyze and report
- Interacted with contractors and professional services personal to receive orders, direct activities and communicate instructions
- Executed record filing system to improve document organization and management
Cleaning contractor
My Cleaning Team
09.2010 - 04.2020
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures
- Used time management and efficient cleaning methods to meet deadlines
- Delivered quality customer service to address urgent needs and cleaning requests
- Worked on a team of 2 staff members to service 4 two-story houses daily
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms
- Handled equipment, chemicals and materials properly and with caution
Bilingual Interpreter
TALENTO HUMANO CALIFORNIANO SA de CV
09.2017 - 06.2019
- Attended training programs to improve professional knowledge and interpretation skills
- Provided oral translations and interpretations for clients during calls, successfully maintaining pace with native speakers to deliver real-time comprehension
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects
- Maintained message content, tone and emotion as closely as possible
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
Education
No Degree - Medical Interpreting Services
AHEC
ONLINE03-2025
High School Diploma -
C.E.S.C.A
Tijuana, B.C.03.2020
Diploma - Second Language Teaching Techniques
UABC
Tijuana, B.C.10.2012
English as a Second Language -
MURRIETA VALLEY ADULT SCHOOL
01.2008
Skills
- Office administration
- Customer and client relations
- Multitasking
- Typing speed
- Database administration
- Customer Service
- Effective Note-taking
- FLUENT IN [LANGUAGE]
- Call management
- Video remote services
- Cultural insight
- Continuing education
Awards
- Verizon Tech Support Certification
- PhotoShop Certification
- LLS certification
Marketing, Cooking, Salsa Dancing.
In marketing I enjoy finding creative solutions that drive results. Marketing is not just to sell a product, but to build a strong connection with customers and create lasting relationships.
Cooking and salsa dancing—two fun and vibrant activities that are all about rhythm, expression, and creativity! They might seem different at first, but both share a common thread of passion, culture, and enjoyment.
Cooking is an art that combines flavors, and creativity. Whether you're preparing a simple dish or working on a complex recipe, it allows you to express yourself through food.
Salsa dancing is an energetic and passionate Latin dance. Salsa isn’t just about the steps it’s about feeling the music and expressing yourself through motion, whether you're dancing with a partner or solo.
Timeline
Medical Interpreter
Language Line Services
02.2022 - 03.2025
Spanish Interpreter
Integon Insurance
11.2020 - 02.2021
Administrative Assistant
RT TRUCKING ROAD TRANSPORTATION
11.2019 - 11.2020
Bilingual Interpreter
TALENTO HUMANO CALIFORNIANO SA de CV
09.2017 - 06.2019
Cleaning contractor
My Cleaning Team
09.2010 - 04.2020
Diploma - Second Language Teaching Techniques
UABC
English as a Second Language -
MURRIETA VALLEY ADULT SCHOOL
No Degree - Medical Interpreting Services
AHEC
High School Diploma -
C.E.S.C.A
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