Maria Eugenia Lopez Gallego
Hermosillo,SON
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
10
10
years of professional experience
Work History
Teacher
Universidad Vizcaya De Las Americas
05.2023 - Current
- I work as a teacher in a private university. I teach the subject Diet Therapy Technique to undergraduate students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Private Practice Dietitian
Self Employed Services
03.2019 - Current
- Promoted positive behavioral changes through motivational interviewing techniques during consultations.
- Increased patient adherence to dietary recommendations by simplifying complex nutritional information.
- Empowered clients to make informed food choices with clear explanations of nutritional concepts.
Quality Assurance Supervisor
Listentrust
05.2018 - Current
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
Floor Supervisor
Teleperformance
01.2015 - 12.2015
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
Education
Specialized - Clinical Nutrition
Universidad Autónoma De Nuevo Leon
Monterrey, Nuevo León, Mexico01.2018
Bachelor of Science - Nutrition Sciences
Universidad De Sonora
Hermosillo, Sonora, Mexico08.2014
Skills
- Critical Thinking
- Excellent Communication
- Attention to Detail
- Adaptability and Flexibility
- Performance monitoring
- Staff Management
- Microsoft office experience
- Multitasking
- Time Management
- Customer Service
- Training and mentoring
- Goal-Oriented
Timeline
Teacher
Universidad Vizcaya De Las Americas
05.2023 - Current
Private Practice Dietitian
Self Employed Services
03.2019 - Current
Quality Assurance Supervisor
Listentrust
05.2018 - Current
Floor Supervisor
Teleperformance
01.2015 - 12.2015
Specialized - Clinical Nutrition
Universidad Autónoma De Nuevo Leon
Bachelor of Science - Nutrition Sciences
Universidad De Sonora
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