Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariano Silva

Mariano Silva

San José Del Cabo

Summary

Driven professional with a track record of enhancing customer experience and sales at Unlimited Vacation Club By Hyatt. Excelled in teamwork and collaboration, driving team performance through strategic planning and sales training. Demonstrated expertise in upselling and guest relations, significantly boosting revenue. Skilled in verbal and written communication, fostering strong relationships and leading projects to success.

Overview

9
9
years of professional experience

Work History

Asesor De Ventas

Unlimited Vacation Club By Hyatt
10.2016 - Current
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Cross-trained existing employees to maximize team agility and performance.

English Teacher

Doctor´s Orders Llc
01.2017 - 05.2019
  • Prepared and implemented lesson plans covering required course topics.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

Cantinero

Rock N´Brews
09.2015 - 10.2016
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Bachelor of Science - Business Administration And Marketing

University of Montana
Missoula, Montana

High School Diploma -

Central Union High School
El Centro, California

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Goal-Oriented
  • Sales Strategies
  • Upselling
  • Guest Relations
  • Sales Training
  • Strategic Planning
  • Sales Development
  • Team Leadership
  • Verbal and written communication
  • Project Management

Languages

English
Bilingual or Proficient (C2)

Timeline

English Teacher

Doctor´s Orders Llc
01.2017 - 05.2019

Asesor De Ventas

Unlimited Vacation Club By Hyatt
10.2016 - Current

Cantinero

Rock N´Brews
09.2015 - 10.2016

Bachelor of Science - Business Administration And Marketing

University of Montana

High School Diploma -

Central Union High School

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Mariano Silva