Summary
Overview
Work History
Education
Skills
Timeline
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Mark Ulises Tapia Valencia

Mark Ulises Tapia Valencia

Plant Control Tower Specialist
Saltillo, Coahuila

Summary

Industrial Engineer with 5 years of experience in areas like Projects, Logistics, Quality and Process. Communicating with teammates and solve problems, leveraging diplomatic skills. I have the ability to balance the work time schedule through efficiency and determination. Self-motivated to work toward ultimate goals. Very perceptive and detail-oriented, applying analytical thinking to understand work outcomes and strategies to achieve goals.



Overview

6
6
years of professional experience
2
2
Languages

Work History

Plant Control Tower Specialist

Stellantis
06.2024 - Current
  • Be the voice of the customer to the plant, analyzing the warranty information and feedback using different tools as part returns, narratives 3'Cs.
  • Daily Short Loop where all warranty is being waterfall to the team and take actions to solve them.
  • Triage the warranty information and create reports on the impact and cost.
  • Be the first contact for warranty information within the assembly plant.
  • Review and meet up with PQE´s within the assembly plant to solve and check the warranty information from the customers.
  • Maintain more than 50% of the warranty coverage portfolio of the assembly plant.
  • FEW lead to provide all warranty information to the SLQM.
  • Use of dashboards as Pallantir, Excel, Power BI, QUANTIC, to provide the information needed to the PQEM and QCM.

Logistics Lead

TMC, a Division of C.H. Robinson
05.2024 - 06.2024
  • Established strong relation and main contact for the customer.
  • Lead the team to accomplish the goals using different tools and team work.
  • First contact for the customer and problem solving.
  • Look for wellness and good work environment.
  • Manage the Navisphere system to confirm all orders are being completed with the correct truck, time and price, to ensure the correct load.
  • Confirm and check the finances for all loads being sent to the customer for final payment.

Logistics Representative

TMC, a division of C.H. Robinson
03.2023 - 04.2024


  • Support carriers and customers with situations required about the loads.
  • Look up for savings trough each order that arrived, with consolidations, returns, etc.
  • Creation of SOP's videos for training of new users within the company and for customers.

Logistics Associate

TMC, a division of C.H. Robinson
04.2022 - 03.2023
  • Manage client orders trough the NAVISPHERE system and process them to the Load Board.
  • Keep updating the mailbox and load board for different countries, ( ARG, EC, MX, PER, BOL.)
  • Monitor the load board to make sure every shipment has a carrier that accomplish with the correct CET, arrival time, location or any specific need requested.


Project Engineer Trainee

Valeo Sistemas Electricos
10.2020 - 10.2021
  • Following of Global B project (materials, prototypes, samples, APQP, client milestone, etc.)
  • Responsible of all project shipments ( documentation, samples, prototypes, updates)
  • Receive and control material from suppliers and client ( samples, HVACS, prototypes)
  • Supporting quality, laboratory, process and engineering areas in different topics and PPAP documentation
  • Responsible of ECRs and QRQC meetings presentations every week, updating all the topics from last meetings, owners and due dates for projects and series production.

Process Engineer Trainee

Robert Bosch
12.2019 - 05.2020
  • Control and monitoring the line scrap.
  • Create and design 2D-3D models of change parts that were required or to do an update of them.
  • Control and monitoring of the waste with the reduced of the 20-35% of the principal problem of SCRAP.
  • Rebuild and redesign a station of the line to be able to put a camera to check the correct alignment and position of the pins in the engine.

Education

Bachelor of Science - Industrial Engineering

Universidad Del Valle De México
Metepec, México
05.2001 -

Skills

Team Work

Communication

Microsoft Office (Excel,PP, Word)

Power Bi

SAP

Pallantir

Quantic

Problem Solving Tools

Sense of urgency

Quality Tools (8D's, 5s,5W 2H, PDCA, Pareto, Kaizen, A3)

Timeline

Plant Control Tower Specialist

Stellantis
06.2024 - Current

Logistics Lead

TMC, a Division of C.H. Robinson
05.2024 - 06.2024

Logistics Representative

TMC, a division of C.H. Robinson
03.2023 - 04.2024

Logistics Associate

TMC, a division of C.H. Robinson
04.2022 - 03.2023

Project Engineer Trainee

Valeo Sistemas Electricos
10.2020 - 10.2021

Process Engineer Trainee

Robert Bosch
12.2019 - 05.2020

Bachelor of Science - Industrial Engineering

Universidad Del Valle De México
05.2001 -

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Mark Ulises Tapia ValenciaPlant Control Tower Specialist