Mateo campos
Síntesis profesional
Driven Sales and Customer Service Representative with strong upselling skills. Harnesses active listening and genuine communication to build relationships and achieve targets. Converts leads with social media and CRM system knowledge. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Información general
2
2
Languages
3
3
years of post-secondary education
6
6
years of professional experience
Experiencia laboral
Sales and Customer Service Representative
black star
tijuana, bc
2025.01 - 2026.09
- Registered customer information on database to retain accurate records and enable tracking history.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
- Evaluated customer preferences and needs to establish productive and long lasting relationships.
- Informed customers of promotions and special offers to increase sales and revenue.
Appointment Setter
alpha
tijuana, bc
2023.01 - 2025.04
- Established appointments for field sales representatives to visit prospective customer locations.
- Addressed customers with confident, clear communication style.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Controlled calls using established techniques to meet performance targets and maintain sales pressure.
- Reached out to contact list to promote products and services.
Sales Agent
oxcarcare
tijuana, bc
2020.09 - 2023.01
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Developed engaging sales pitches to promote products and services of company.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
Estudios
high school diploma -
Anaheim high school
anaheim,ca 2009.01 - 2012.01
Competencias
- Pitch development
- Strategic selling
- Delivering sales pitches
- CRM Software proficiency
- Empathy in customer interactions
- Telesales expertise
- Customer service systems
- Post-Sale follow-up
- Data analysis in excel
Languages
Spanish
First language
English
Experto (C2)
Cronología
Sales and Customer Service Representative
black star
2025.01 - 2026.09
Appointment Setter
alpha
2023.01 - 2025.04
Sales Agent
oxcarcare
2020.09 - 2023.01
high school diploma -
Anaheim high school
2009.01 - 2012.01