Maximiliano Agustin Catalan Sotelo
Medical Interpreter/Customer Service Rep
Jiutepec, Morelos
Summary
Dynamic Medical Interpreter with extensive experience as VRI, adept at bridging communication gaps for non-English-speaking patients. Skilled in medical terminology and client service with a strong customer service background, I enhanced patient understanding and streamlined care delivery, ensuring confidentiality and adherence to ethical standards. Proven ability to adapt and resolve complex issues effectively and navigate through different language jargon and accents.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise and professional growth in the company.
Overview
7
7
years of professional experience
Work History
Medical Interpreter VRI L4
DATAMARK
10.2024 - 06.2025
- Served as a bridge for communication between hospital administration and non-English-speaking patients, resolving any potential communication barriers that could impact care delivery.
- Ensured clear communication by providing a precise interpretation of the medical staff's instructions, diagnoses, and prescriptions to non-English-speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients' symptoms.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Stayed current on new expressions and cultural changes impacting language translation.
Customer Service Representative
TTEC
05.2023 - 08.2024
- Responded to customer requests for products, services, modifications, or cancellations, giving accurate product information while making it an experience through personalized service according to each customer and reservation, enhancing customer loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Teleperformance
02.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer retention by creating and offering unique discount options, and inspiring interest in new product lines.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Restaurant Supervisor/Manager's Assistant
Wings City BAR
09.2019 - 12.2021
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety and hygiene standards to ensure a secure workplace for all employees and visitors.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Generated reports detailing products and inventory.
Executive Assistant
AT&T
01.2018 - 06.2019
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Used advanced software to prepare documents, reports, and presentations.
- Increased office efficiency by developing and implementing inventory management system for office supplies.
Education
High School Diploma -
Colegio Bilingue Carl Rogers
Cuernavaca, Morelos, Mexico 05.2001 -
Skills
Cultural insight
Medical ethics
Medical terminology
Strong memory retention
Effective Note-taking
Client service
Confidential information protection
Microsoft office
Multitasking Abilities
Self motivation
Interpretation accuracy
Adaptability
Call management
FLUENT IN ENGLISH
Hobbies
acrylic painting, charcoal drawing and arts in general
Timeline
Medical Interpreter VRI L4
DATAMARK
10.2024 - 06.2025
Customer Service Representative
TTEC
05.2023 - 08.2024
Customer Service Representative
Teleperformance
02.2022 - 05.2023
Restaurant Supervisor/Manager's Assistant
Wings City BAR
09.2019 - 12.2021
Executive Assistant
AT&T
01.2018 - 06.2019
High School Diploma -
Colegio Bilingue Carl Rogers
05.2001 -
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