Mayra Veronica Romero de la Vega
Tijuana
Summary
Results-driven professional with expertise in customer relationship management and operational efficiency. Demonstrated ability to enhance service delivery and customer satisfaction through effective communication and advanced problem-solving skills. Proven track record of successful team collaboration in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Customer Service and Tech Support
Blue Sage Software
07.2023 - 12.2024
- I was taking the inbound calls to assist the users, especially with their new cloud-based version of the software for this Binational Software company based in NJ, and Tijuana, Mexico, which serves the major Auto parts Stores.
Mexico Production Admin
Parts Badger, LLC
10.2021 - 12.2022
- Supervised and coordinated production activities with Mexican manufacturing partners to ensure timely delivery and high-quality CNC parts, aligning with company standards and customer expectations.
- Managed payment schedules and ensured prompt settlement of invoices to maintain strong partner relationships.
- Identified and developed new strategic partnerships in Mexico, expanding the company's supplier network and enhancing operational efficiency.
- Reporting to the International Supply Chain Manager in Wisconsin and working in collaboration with our International Team located across Asia.
- Project Management & ERP software.
Customer Service and Client Success/Chief Operating Officer
A&H International Freight
10.2009 - 02.2020
- Oversaw overall operational activities, ensuring seamless day-to-day management.
- Serving as the Customer Success specialist, owning the entire relationship with customers (onboarding, implementation, training, adoption, process) building trust and rapport, identifying customer needs, concerns and areas of opportunity. Facilitating interaction and workflow internally with the whole company to improve the customer experience, providing strategic advice to ensure the continued value of our services for customer loyalty and retention.
- Served as a direct liaison to the 2 owners, providing strategic support and guidance, insight and complex problem-solving.
- In charge of administrative functions: Significant and comprehensive Back Office management. including compliance-related tasks for adherence to Mexican and American customs regulations, Department of Transportation (DOT), and California Highway Patrol (CHP) standards, and (CTPAT) certification program.
Customer Service Manager and Bilingual CSR in MN
Enzacta S de RL CV
01.2005 - 01.2008
- Executive Assistant to International Director, Mexico Headquarters (2005) Managing his agenda (meetings, travel and events.)
- Coordinated the logistics of corporate events and business trips.
- Helped him to monitor the progress of projects and ensure that deadlines and objectives are met.
- Provided general administrative support such as file management, info management, Document writing (reports, presentations, letters and other documents as required).
- Collaborated closely with senior leadership, including the owner and top distributors Streamlined procedures, implemented new processes, and enhanced operational efficiency.
- Pickup Center Establishment and Management, Tijuana, BC, Mexico (2006) In charge of the launch and operation of a new Pickup Center. Provided phone and in-person customer service. Managed sales and inventory reporting, ensuring accuracy and insights.
- 2007 Bilingual CSR at the Minnesota, MN headquarters.
- Managed the customer service team in 2008 to enhance communication and support standards. Established best practices for handling escalated customer complaints effectively. Provided exceptional customer service to ensure customer satisfaction.
- I was always a cross-collaboration agent, enhancing team collaboration through regular communication, goal setting, and performance evaluations.
Chief Operating Officer, Customer Success -Customer Service & Owner's Assistant.
Lucar Trucking, CO
03.2001 - 12.2004
- Oversaw overall operational activities, ensuring seamless day-to-day management. Served as a day-to-day contact for key accounts, establishing relationships as a trusted and strategic advisor, addressing customer concerns, implementing improvements for customer loyalty and retention.
- Spearheaded administrative functions, including compliance-related tasks for adherence to Mexican and American customs regulations, Department of Transportation (DOT), and California Highway Patrol (CHP) standards. Successfully initiated and implemented the Customs-Trade Partnership Against Terrorism (CTPAT) program getting the company certified, enhancing supply chain security and compliance. Served as a direct liaison to the owner, doing administrative tasks for her.
Operations, Customer Service Rep
Celadon Trucking Services, Inc.
07.1999 - 12.2000
- Managing all the logistics of 4 border points (Tijuana/San Diego, Mexicali/Calexico, San Luis/Yuma, AZ, and Tecate BC/Tecate, CA). Coordinating local cross-border carriers to move our equipment and in cross functional collaboration with corporate office in Indianapolis, IN for driver assignment, on -time deliveries and to review commercial and administrative aspects of the accounts.
- Dynamic and extensive customer service, for very important Maquiladoras such as Sharp, Hitachi, JVC, Hasbro, and more. Proactively monitoring and resolving shipment -related issues & transit disruptions, delays, etc.
Education
International Business
UNICO -UAG
Tijuana Campus01.2004
Skills
- Effective communication
- Strong attention to detail
- Analytical and critical thinking
- Team collaboration facilitation
- Advanced problem solving
- Responsive to new challenges
- Proficient in negotiation strategies
- Customer relationship management
- Commercial awareness and business acumen
- Customer success
- Process improvement & implementation
- Administrative support management
- Detail-oriented data management & accurate data entry
- Microsoft 365/ Google Suite/ Notion/ Slack, etc
- Experience with ERP and CRM systems
Timeline
Customer Service and Tech Support
Blue Sage Software
07.2023 - 12.2024
Mexico Production Admin
Parts Badger, LLC
10.2021 - 12.2022
Customer Service and Client Success/Chief Operating Officer
A&H International Freight
10.2009 - 02.2020
Customer Service Manager and Bilingual CSR in MN
Enzacta S de RL CV
01.2005 - 01.2008
Chief Operating Officer, Customer Success -Customer Service & Owner's Assistant.
Lucar Trucking, CO
03.2001 - 12.2004
Operations, Customer Service Rep
Celadon Trucking Services, Inc.
07.1999 - 12.2000
International Business
UNICO -UAG