Hi, I’m
Miriam Soto Ramirez
MERCADOTECNIA INTERNACIONAL
Monterrey
Summary
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Overview
23
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Samsara Networks Mexico
Team Lead Sr Account Executive
09.2022 - Current
Job overview
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
United Parcel Service
Enterprise Account Manager
08.2018 - Current
Job overview
- Generated new contacts through networking and cold calling.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
United Parcel Service
Account Executive
06.2012 - 01.2018
Job overview
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Vendor, Publicidad Exterior
Asesor Comercial
04.2005 - 05.2012
Job overview
- Analyzed and negotiated [Product or Service ] and terms and conditions.
- Performed other duties to support goals and objectives of relationship management teams.
Integración Total de ventas y mercadotecnia
Ejecutiva de Cuenta
05.2003 - 03.2005
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Grupo Económico Administrativo
Coordinadora de Servicio Cliente y Mercadotecnia
01.2002 - 01.2003
Job overview
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
Universidad De MonterreyMonterrey, Nuevo León, Mexico
MBA from Mercadotecnia Internacional
05.1997 - 01.2001
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Personal Information
- Date of Birth: 05/24/79
- Marital Status: Married
Timeline
Team Lead Sr Account Executive
Samsara Networks Mexico
09.2022 - Current
Enterprise Account Manager
United Parcel Service
08.2018 - Current
Account Executive
United Parcel Service
06.2012 - 01.2018
Asesor Comercial
Vendor, Publicidad Exterior
04.2005 - 05.2012
Ejecutiva de Cuenta
Integración Total de ventas y mercadotecnia
05.2003 - 03.2005
Coordinadora de Servicio Cliente y Mercadotecnia
Grupo Económico Administrativo
01.2002 - 01.2003
Universidad De Monterrey
MBA from Mercadotecnia Internacional
05.1997 - 01.2001