Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Websites
Operative Systems
Academic Studies
Languages
Timeline
Generic
MOISÉS BARUK SALMERÓN VALDES

MOISÉS BARUK SALMERÓN VALDES

Metepec

Summary

Customer Service Manager with a proven track record at Robert Bosch México, excelling in logistics and customer relationship management. Achieved 97% of customer satisfaction and led digital transformation initiatives, optimizing inventory levels and reducing logistics costs by 27% lately. Adept at data analysis and fostering team collaboration to drive operational excellence.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Robert Bosch México S.A. de C.V.
Toluca
2023.10 - Current
  • Responsible for multiple divisions in the customer service area, and the main contact for the global business units and cross-functional areas.
  • Direct, develop and implement logistics strategies and processes to internal growth and achieve goals with efficiency.
  • Lead, manage, and train logistics teams, and provide support to achieve self-driven objectives.
  • Monitor, report and control operational volume, logistics costs, and inventory levels for automotive global business, focus on actual results and forecasts.
  • Implement digitalization and automation projects such as continuous improvement process (Bosch Methodology) to improve KPIs.
  • Achievements:
  • Awarding of Bosch Logistics 1st place in Bosch Global Logistics Award 2026
  • Customer satisfaction over the target (97% avg).
  • Ford's Q1 recovery for the Bosch Toluca plant. (Ford deliveries over 98%)
  • Digital standardization reporting tool to follow up on demand behavior.
  • Inventory and Total Logistic Cost levels reduction 2023 to 2026 (-27%)
  • Internal Forecast sales accuracy over 95%
  • Team knowledge increased over 20%.

Customer Service Team Leader

Robert Bosch México S.A. de C.V.
Toluca
2022.01 - 2023.10
  • Responsible for the ED (Electrical Drives) and PS (Powertrain Solutions) divisions for customer service.
  • Define, develop and coordinate inventory strategies, analysis, to optimize inventory levels.
  • Coordinate Freight strategies / analysis / tracking / reporting.
  • Define & Coordinate Production capacity analysis and prognosis.
  • Sales forecast analysis / reporting

Achievements:

  • Customer satisfaction over the target. Main customers Ford, Honda, GM, Stellantis, Nissan, Tesla and several Tiers 2 and 3
  • Inventory levels within the target set
  • Expedite planning freights within the target set
  • Contract capacity tracking for monitor customer weekly EDI demand
  • LIWAKS, delivery performance over 95%
  • Ford deliveries over 95%
  • Planning situation standardization report for delivery and demand status in daily, weekly & monthly basis
  • Teamwork-force analysis and internal adjustment

New Launches Logistics Specialist

Robert Bosch México S.A. de C.V.
2020.11 - 2022.01
  • Assure the Logistics introduction of new projects for Bosch Toluca plant. Mainly for fuel pumps division.
  • KPIs to assure the correct supply of raw material and customer deliveries.
  • Production analysis and prognosis
  • Maintain optimal inventory levels of raw material and finish products, as well as avoid expedites or additional costs.
  • Smooth transition for new logistics projects to serial production

Achievements:

  • 100% compliance to Customer deliveries. Harley Davidson, Ford P758, YAPP , Chrysler RU projects
  • No expedite freight due to logistics responsibility
  • Inventory levels within the target set
  • Standardize alternative raw material parameters.
  • Project dashboard tool

Raw Material Planning Team Leader

Robert Bosch México S.A. de C.V.
Toluca
2017.10 - 2020.11
  • Head of Logistics department responsible for ED (Electrical Drives) and PS (Powertrain solutions) divisions for materials planning.
  • KPI’s tracking with planners to assure proper supply of raw material and customer deliveries.
  • Production analysis and prognosis
  • Maintain optimal inventory levels of raw material and finished products, as well as decrease expedites.
  • Leader for new projects

Achievements:

  • 100% compliance of Customer deliveries. Ford, Honda, GM, Chrysler and several Tier’s 2 and 3
  • Reduction of line stoppage in 80%
  • Inventory levels within the target set
  • Standardize alternative raw material process
  • Introduction of Supplier consignment concept
  • Implementation of ship to line and JIT concept

Customer Service and Planning Team Leader

Robert Bosch México S.A. de C.V.
Toluca
2016.03 - 2017.10
  • Head of Logistics department responsible for sit and sunroof motors products into Electrified Motion division
  • KPI’s tracking with planners and customers to assure proper supply of raw material and customer deliveries.
  • Sales analysis and prognosis
  • Maintain optimal inventory levels of raw material and finished products, as well as decrease expedites.
  • New projects leader

Achievements:

  • 100% compliance of Customer deliveries. Ford, Honda, GM, Chrysler and several Tiers 2 and 3
  • Inventory levels within the target set
  • Standardize alternative raw material process
  • Introduction of Supplier consignment concept and VMI
  • Implementation of ship to line concept
  • Increase of continuous loading project to Bosch Laredo Warehouse
  • CCP applied. (Capacity Confirmation Process)

Logistics Coordinator

Robert Bosch México S.A. de C.V.
2013.08 - 2016.03
  • Logistic team coordinator for value streams such as fuel solutions and transmission controls
  • Coordination and control of production schedule according to customer requirements in order to avoid any customer and Bosh line shutdown.
  • Coordinate and supervise planners and customer analysts to assure proper supply of raw material and customer deliveries
  • Maintain optimal inventory levels of raw material and finished products, as well as decrease expedites
  • Manage of MPS and MRP
  • Forecast analysis
  • Leader for new projects.
  • Achievements:
  • 100% compliance of customer deliveries such as Ford, Honda, GM, Chrysler
  • Inventory levels within the target set

Education

Bachelor of Business Administration And Management -

Universidad Autónoma Del Estado De México
Toluca, MX
01.2006

Skills

  • Logistics management
  • Customer relationship management
  • Digital transformation
  • Data analysis
  • Inventory optimization
  • Supply chain strategy

Personal Information

Based in Toluca MX

Willing to change residence inside Mexico

Languages

English, Advanced

Operative Systems

  • Microsoft Office
  • SAP
  • SAP UBK

Academic Studies

  • Bachelor of Business Administration and Management, Universidad Autónoma del Estado de México, 2001- 2006
  • Administrative Computing, Escuela Fundación Mexicana de Computación, 2003-2005

Languages

English
Professional

Timeline

Customer Service Manager

Robert Bosch México S.A. de C.V.
2023.10 - Current

Customer Service Team Leader

Robert Bosch México S.A. de C.V.
2022.01 - 2023.10

New Launches Logistics Specialist

Robert Bosch México S.A. de C.V.
2020.11 - 2022.01

Raw Material Planning Team Leader

Robert Bosch México S.A. de C.V.
2017.10 - 2020.11

Customer Service and Planning Team Leader

Robert Bosch México S.A. de C.V.
2016.03 - 2017.10

Logistics Coordinator

Robert Bosch México S.A. de C.V.
2013.08 - 2016.03

Bachelor of Business Administration And Management -

Universidad Autónoma Del Estado De México
MOISÉS BARUK SALMERÓN VALDES