Moka Busujima Luna Perez
Cuauhtemoc, Mexico City
Summary
Being part of a company that fosters an environment of integrity and innovation and that allows a professional and personal development, in addition to contributing my experience, knowledge, and technical and competitive skills to achieve the objectives of the organization.
Administration and executive reception, agenda, organization, and follow-up of meetings, branch management, customer service and suppliers, inventory and logbook management, electronic billing, administration and follow-up of purchase orders, personnel coordination, making presentations and advertising, collection of pending accounts, decision making, organization, adaptability, teamwork, internal customer service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Co-Foundress / Reporter / Translator (English-Spanish)
Collective Triforce (non profit media)
11.2007 - Current
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Participated in community events as a representative of the publication, fostering positive relationships between the news outlet and its audience members.
- Conducted in-depth interviews with key stakeholders, providing comprehensive perspectives on relevant issues.
- Attended press conferences, court hearings and special events to stay conversant with current news.
Bilingual Intake Specialist
Satellite Teams - Farah & Farah
Remote
03.2023 - 05.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Customer Care
4NDM/Hipercapita - YoungLiving (campaign)
Remote
10.2020 - 05.2022
- Served as a liaison between the customer care team and other departments within the organization, promoting clear communication and fostering collaborative problem-solving efforts when needed.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Provided excellent customer care by clearly communicating repair needs, timelines, and anticipated costs during consultations.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Delivered excellent customer care by providing timely, reliable service that minimized downtime for businesses relying on functioning cooling units.
- Provided exceptional customer care by addressing concerns promptly and offering alternative solutions when necessary.
Technical support / costumer care
TTEC - BestBuy
04.2018 - 02.2019
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
- Established a strong rapport with clients, leading to increased referrals and repeat business due to exceptional technical support services.
- Exceeded company metrics consistently for closed support cases per month while maintaining high-quality service standards.
- Demonstrated adaptability by staying current with ever-evolving technology changes, ensuring continuous improvement in service delivery quality.
- Translated complex technical issues into digestible language for non-technical users.
Marketing Assistant
Mega Travel Group
05.2017 - 11.2017
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Conducted thorough research to construct creative and fresh ideas.
- Generated leads through phone calls, emails and face-to-face interactions.
- Contributed to successful product launches through meticulous coordination of promotional events and activities.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
Cheff / kitchen boss
Tap Room Salem
10.2016 - 03.2017
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Established strong relationships with local vendors, ensuring access to the freshest ingredients for daily use.
- Implemented creative plating designs that elevated dish presentation, enhancing overall dining experience for patrons.
- Demonstrated strong leadership skills by effectively managing a diverse team of chefs and kitchen support staff.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Streamlined kitchen operations for improved efficiency and reduced food waste through diligent inventory management.
- Ensured consistent quality across all dishes by implementing standardized recipes and closely monitoring preparation methods.
- Contributed to a positive workplace culture by promoting open communication, teamwork, and mutual respect among kitchen staff members.
- Conducted regular equipment maintenance checks to minimize downtime due to malfunctions or repair needs.
- Optimized food costs through careful ingredient sourcing and efficient preparation techniques.
Sales and General Assistant
Asociación Mexicana de Técnicos en Urgencias Médicas S.C., Rescue Tech S.A. de C.V.
04.2008 - 08.2014
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Scheduled routine site maintenance and repair activities to avoid office disruptions.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Reviewed files, records and other documents to obtain information to respond to requests.
Sales / Sub Manager
Imagic Nation
07.2005 - 07.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
Sales / Telemarketing
HSBC
04.2005 - 07.2005
- Developed strong relationships with clients, leading to repeat business and referrals.
- Played an active role in weekly team meetings sharing insights into successful methods that improved overall performance metrics.
- Enhanced customer satisfaction by addressing concerns, resolving issues, and providing product information.
- Utilized persuasive communication skills to convey product benefits and close sales deals.
Cheff / kitchen boss
Liverpool 42 (restaurant bar)
02.2005 - 04.2005
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Established strong relationships with local vendors, ensuring access to the freshest ingredients for daily use.
- Demonstrated strong leadership skills by effectively managing a diverse team of chefs and kitchen support staff.
- Implemented creative plating designs that elevated dish presentation, enhancing overall dining experience for patrons.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Collaborated with front-of-house staff to ensure seamless communication and top-notch service.
- Streamlined kitchen operations for improved efficiency and reduced food waste through diligent inventory management.
Cheff / kitchen boss
Bisquest & Caffe Chong
03.2003 - 08.2003
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Established strong relationships with local vendors, ensuring access to the freshest ingredients for daily use.
- Implemented creative plating designs that elevated dish presentation, enhancing overall dining experience for patrons.
- Demonstrated strong leadership skills by effectively managing a diverse team of chefs and kitchen support staff.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Collaborated with front-of-house staff to ensure seamless communication and top-notch service.
- Ensured consistent quality across all dishes by implementing standardized recipes and closely monitoring preparation methods.
Education
No Degree -
Instituto Harvard
San Luis Potosí City, Mexico07.2003
Skills
Excellent communication abilities
Data Entry
Customer Service, Problem-solving abilities Customer Relations Call center experience
Active Listening, Critical Thinking, Problem Resolution
Sales of different products and services
Organization, complementation, Development and creation of sales strategies
Control and monitoring of social networks and web pages as Community manager
Coordination and logistics for event creation
International or national coordination and communication for information on press activities
Translation and interpreter from English to Spanish and vice versa
Management and control of kitchen, inventory, timing and preparation of dishes
Photographer and professional cameraman
Public relations
Graphic and Fashion Design
Modeling, design and FX's application of latex, makeup, stylized wigs
Creation of new concepts for events and cultural activities
Languages
ENGLISH
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Curriculum Extension
- SATELLITE TEAMS / FARAH & FARAH Law Firm, Bilingual Intake Specialist, Ensure exemplary customer service to current clients and potential clients. Responsibilities include but are not limited to: follow up with potential clients, follow instructions that are emailed, handle confidential information within the parameters set forth verbally and in department memos and instructional information. Speak with new or prospective clients in a professional manner, asks a series of questions for the purpose of compiling data in two primary software's, and then use this data to determine the best next course of action for client., Salary increase & Good reviews per clients
- 4NDM-HIPERCAPITA / YOUNG LIVING CAMPAING / COSTUMER CARE, Agent in customer service in products and accounts of the YOUNG LIVING brand, Serving the clients in their needs and problems looking for the best solution for them or educating them on the procedures to follow, depending on the case., None Reached Yet, But good numbers on CSAT and warm engagement with members
- TTECH / TELETECH / BESTBUY CAMPAIGN / TECHNICAL SUPPORT & CUSTOMER CARE, Agent in technical service and customer service in exclusive products of the BEST BUY brand, Serving the client in their needs and problems looking for the best solution for it or educating them in the procedures to follow depending on the case., Be the TOP PERFORMER of the BESTBUY - EXCLUSIVE BRAND campaign for 7 months in a row with the best numbers, in several surveys provided by customers, and with the best ratings from customers.
- Mega Travel Group / Mega Travel Agency S.A. de C.V., Marketing Assistant, Implementation, monitoring, and reporting of marketing campaigns, community management, distribution of material, warehouse control, publication (magazines, mailing, flyers, etc.), working together with the design, sales, and promotion departments, updating of Web platform., Realization of final reports of campaigns, expansion of media, follow-up of delivery of material and messaging, and follow-up of requests in social networks.
- Salem Tap Room, Cheff and Kitchen Boss, Food preparation, Responsible for the inventory of food supplies, proposing and carrying out improvements to the menu, making new recipes according to drinks for sale, food management and bar services, responsible for cleaning the complete kitchen equipment.
- Asociación Nacional de Técnicos en Urgencias Médicas S.C., Sales and General Assistant, Development and training in the area of sales and customer service, creation of sales strategies for open and private courses, creation of the physical sales file, preparation and monitoring of electronic sales reports and files, Assistant in logistics and coordination for participation in Expos, placement of stands and participation in events, creation and coordination of state representations of the company in Cancun, Torreón, Oaxaca and Puebla, DF, Estado de Mexico and Ensenada Baja California, coordination and logistics of courses to private companies, instructor coordination, online and physical advertising design., Have a follow-up and control of quotes thanks to the management of sheet numbers (invoice), the improvement of the quality of the courses and instructors.
- Rescue Tech, SA de C.V., Sales and General Assistant, Contact and agreement of new national suppliers, creation, feeding and monitoring of virtual store, Assistant in logistics and coordination for participation in Expos, placement of stands and participation in events, creation of purchase orders, receipt of materials, Sales and Customer Service, quoting/pricing and visits to potential customers, online and physical advertising design., Increase in the profit margin by 15 to 30% over the price of the products.
- Collective Triforce (non profit media), Co-Foundress, Reporter, Translator (English-Spanish), Community Manager of Facebook, Twitter, Blog e Instagram., Coordination and communication with the various international PR for information, press activities, events and promotions. Photographer and videographer. Publication of articles, reviews, notes, on website. Translation and interpreter from English to Spanish and vice versa. Graphic design. Coordination and logistics in events that the media participates and organizes. Research and search for new opportunities for the environment. Reporter for national and international artists (English-Spanish). Judge and public relations in different events
- Imagic Nation, Sales and Sub-Manager, Manager and floor manager in a commercial plaza, responsible for inventory, cutting and closing of the main cashier, direct sales to customers, contact with suppliers., Increase in the profit margin for the establishment by 10 to 20% in profit consistent with previous years with respect to sales.
Acknowledgments
- TOP PERFORMER BEST BUY EXB / May 2018 - Jan 2019
- Cosplay Contest Coordinator at the Games Celebration at the Arena Mexico City / Nov 2016
- Cosplay Contest Coordinator at the Games Celebration at the Arena Mexico City / Nov 2015
- Strategic Sales / March 2014
- Strategic Planning / March 2014
- Course of ACLS (RCP) of AHA / May 11 and 12, 2012
- AHA BLS (CPR) Course / May 11, 2012
- Update Workshop for Instructors of the Basic Life Support Course / January 22, 2011
- Save Hearts and First Aid / June 16 - 18, 2010
- Fire prevention and combat / 2010
- Search and Rescue / 2010
- First Aid / 2010
- Course of "ACLS" / October 26-30, 2009
- Conference "Japanese Contemporary Culture" / February 4, 2008
- Course "Human Resources, S.P., and Marketing" / April 27, 2007
Preferable Place To Work
Home Office
Schooling
Truncated baccalaureate / high school
Personal Information
Marital Status: Single
Hobbies and Interests
- Culture
- Technology
- Video games
- Music
- Theater
- Cinema
- Gastronomy
- Design
- Art
- Drawing
- Photography
- Comics
- Anime
- Manga
- Cosplay
Timeline
Bilingual Intake Specialist
Satellite Teams - Farah & Farah
03.2023 - 05.2024
Customer Care
4NDM/Hipercapita - YoungLiving (campaign)
10.2020 - 05.2022
Technical support / costumer care
TTEC - BestBuy
04.2018 - 02.2019
Marketing Assistant
Mega Travel Group
05.2017 - 11.2017
Cheff / kitchen boss
Tap Room Salem
10.2016 - 03.2017
Sales and General Assistant
Asociación Mexicana de Técnicos en Urgencias Médicas S.C., Rescue Tech S.A. de C.V.
04.2008 - 08.2014
Co-Foundress / Reporter / Translator (English-Spanish)
Collective Triforce (non profit media)
11.2007 - Current
Sales / Sub Manager
Imagic Nation
07.2005 - 07.2007
Sales / Telemarketing
HSBC
04.2005 - 07.2005
Cheff / kitchen boss
Liverpool 42 (restaurant bar)
02.2005 - 04.2005
Cheff / kitchen boss
Bisquest & Caffe Chong
03.2003 - 08.2003
No Degree -
Instituto Harvard