Nestor Guadalupe Ceja Arroyo
Customer Service Representative And Sales Person
Tlaquepaque
Summary
Adept Project Manager with a proven track record at Sunup Solar LLC, showcasing expertise in project planning and customer relations. Excelled in leading cross-functional teams to exceed performance targets by streamlining workflow and enhancing productivity. Demonstrated advanced problem-solving skills, achieving significant improvements in project delivery and client satisfaction.
Overview
3
3
years of professional experience
Work History
Project Manager
Sunup Solar LLC
08.2023 - 08.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated workshops to collect project requirements and user feedback.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Customer Service Representative
Beliveo
03.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
Customer Service Representative
Wipro Technologies
10.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
EMG
02.2021 - 09.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
ICEP
Colima, Mexico 05.2001 -
Skills
Project Management
Project Planning
Project planning and development
Project tracking
Work flow planning
Project Scheduling
Document Management
Customer Relations
Productivity Improvement
Technical understanding
Project scope analysis
Advanced problem solving
Roofing
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Interests
Playing guitar
Growing financially
Timeline
Project Manager
Sunup Solar LLC
08.2023 - 08.2024
Customer Service Representative
Beliveo
03.2023 - 06.2023
Customer Service Representative
Wipro Technologies
10.2022 - 03.2023
Sales Associate
EMG
02.2021 - 09.2022
High School Diploma -
ICEP
05.2001 -