Nestor Guadalupe Ceja Arroyo
Customer Service Representative And Sales Person
Tlaquepaque
Summary
Adept Project Manager with a proven track record at Sunup Solar LLC, showcasing expertise in project planning and customer relations. Excelled in leading cross-functional teams to exceed performance targets by streamlining workflow and enhancing productivity. Demonstrated advanced problem-solving skills, achieving significant improvements in project delivery and client satisfaction.
Overview
3
3
years of professional experience
Work History
Project Manager
Sunup Solar LLC
08.2023 - 08.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated workshops to collect project requirements and user feedback.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Customer Service Representative
Beliveo
03.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
Customer Service Representative
Wipro Technologies
10.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
EMG
02.2021 - 09.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
ICEP
Colima, Mexico 05.2001 -
Skills
Project Management
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Interests
Playing guitar
Growing financially
Timeline
Project Manager
Sunup Solar LLC
08.2023 - 08.2024
Customer Service Representative
Beliveo
03.2023 - 06.2023
Customer Service Representative
Wipro Technologies
10.2022 - 03.2023
Sales Associate
EMG
02.2021 - 09.2022
High School Diploma -
ICEP
05.2001 -
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