Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Nestor Guadalupe Ceja Arroyo

Customer Service Representative And Sales Person
Tlaquepaque

Summary

Adept Project Manager with a proven track record at Sunup Solar LLC, showcasing expertise in project planning and customer relations. Excelled in leading cross-functional teams to exceed performance targets by streamlining workflow and enhancing productivity. Demonstrated advanced problem-solving skills, achieving significant improvements in project delivery and client satisfaction.

Overview

3
3
years of professional experience

Work History

Project Manager

Sunup Solar LLC
08.2023 - 08.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Facilitated workshops to collect project requirements and user feedback.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Customer Service Representative

Beliveo
03.2023 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.

Customer Service Representative

Wipro Technologies
10.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Associate

EMG
02.2021 - 09.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

ICEP
Colima, Mexico
05.2001 -

Skills

Project Management

Project Planning

Project planning and development

Project tracking

Work flow planning

Project Scheduling

Document Management

Customer Relations

Productivity Improvement

Technical understanding

Project scope analysis

Advanced problem solving

Roofing

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Interests

Playing guitar

Growing financially

Timeline

Project Manager

Sunup Solar LLC
08.2023 - 08.2024

Customer Service Representative

Beliveo
03.2023 - 06.2023

Customer Service Representative

Wipro Technologies
10.2022 - 03.2023

Sales Associate

EMG
02.2021 - 09.2022

High School Diploma -

ICEP
05.2001 -
Nestor Guadalupe Ceja ArroyoCustomer Service Representative And Sales Person