I have worked in different areas, which has given me the experience and versatility to carry out different types of tasks, assume responsibilities and make decisions with solvency.
I am looking for professional development.
Overview
5
5
years of professional experience
Work History
Bilingual Recepcionist
Hyatt
1 2024 - 7 2024
Attention and resolution of incidences as well as work under pressure.
Advice to customers on the options offered in the menu.
Friendly reception and cordial attention to customers at all times.
Compliance with all safety and hygiene standards of the establishment.
Customer service and resolution of problems and incidents related to the business.
Loading of sales in the Insist system.
Groomer
PETTERRA
06.2023 - 01.2024
Reception of clients with their pets and filling out check in log, explaining the process detailing to the client the protocol that will be carried out and that it is according to the request of aesthetics.
Schedule appointments via telephone
Schedule appointments for the following day by means of a program.
Process of canine aesthetics, delivery of the same to customers and explanation of the process that was carried out with each individual.
Customer Service IMSS
Call center
01.2021 - 01.2022
Providing information to beneficiaries
Active listening and empathy with the client
Explain in detail the processes to be followed by the beneficiary, as well as the documentation to be submitted in order for them to successfully complete their procedures.
Provide a pleasant attention and concise information.
Chemistry and Physics Laboratory Assistant
Laboratorio
01.2019 - 01.2020
Assist students in the laboratory by explaining the practices and the use of the material during the practices.
Inventorying the laboratory material
Elaborate the practices for the students through specific protocols.
Instilling a taste for research and the topics taught in the classes.
Education
Studying Veterinary And Zootechnics At UABCS - Medico veterinario
UABCS
La Paz, Baja California Sur, Mexico
08.2022 -
Skills
Teamwork
Stress management
Communication
Office skills
Excellent customer service
Flexibility and adaptability
Timeline
Groomer
PETTERRA
06.2023 - 01.2024
Studying Veterinary And Zootechnics At UABCS - Medico veterinario