Oscar S. Chapa Charles

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Now i spent most of my call center life here started as a support tech for hugesnet internet move to the management team the 2 years then the captain close down i stayed committed to them by switch campaigns that next campaign but me as an agent all over again even if i was making more with them in toast did feel like i had that sinoraty seen allot of my co works going to afni that when i apply and went to as well

• Increased sales revenue by consistently meeting and exceeding sales targets.
• Assisted call-in customers with questions and orders.
• Achieved top performer status within the company due to consistent high sales numbers.
• because of top performance they never wanted to give me a staff position so i switch with sutherland

• Maintained accurate records of production metrics, such as fill weights, line speeds, and container counts for data analysis purposes.
• Boosted production throughput by coordinating smooth transition between product changeovers while minimizing downtime.
• Established positive working relationships with colleagues across various departments, fostering effective communication channels that supported efficient workflow processes.
• did this before i moved to mexico