Paola Danae Rocha González

• Handle inbound calls from residential and commercial customers in Spanish and English, focusing on sales, retention, conversion, and loyalty.
• Convert prospects and business opportunities into sales through persuasion and sales-closing techniques.
• Increase sales close rates using cross-selling and upselling strategies, qualifying customers to determine the appropriate offer.
• Boost customer retention through active listening, objection handling, and solutions aimed at ensuring customer loyalty and satisfaction, thereby reducing cancellation risks.
• Manage a customer portfolio using CRM software to facilitate the tracking of business opportunities.
• Coordinate and schedule service and package installations, ensuring the continuity of the sales process.
• Maintain standards for quality, productivity, and customer satisfaction in a bilingual environment, focused on meeting sales and operational KPIs.

• I developed audiovisual content for social media, strengthening the brand's digital presence.
• I created effective copy and CTA's, generating engagement and facilitating conversion.

• Implemented sales scripts to structure and standardize sales interactions, increasing the closing rate.
• Implemented sales funnels, optimizing the customer conversion and retention process.
• Optimized copywriting and strategic CTAs, driving leads further along the sales funnel.
• Expanded a local brand's commercial reach by introducing social media advertising and nationwide shipping, creating new business models.
• Efficiently managed nationwide shipping to ensure a positive customer experience.
• Managed inventory and stock, ensuring the continuity of business operations.

Training in product development, market research, trend analysis,
consumer behavior, and customer orientation.