Excell,power point,word
Raúl De La Cruz Torres
Spa Concierge
Brampton ,Ontario
Summary
Respectful Spa concierge possessing excellent communication, multitasking and cleaning abilities. Proficient in maintaining safe, sanitary locker rooms, conducting thorough facility tours and restocking supplies to maintain optimum inventory levels. Accommodating and welcoming individual willing to go above and beyond to assist guests with request
or valuable service to clients.
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Spa Concierge
Secrets Akumal
Playa Del Carmen , Quintana Roo
05.2021 - 10.2022
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Security Guard
Securitas Services
Playa Del Carmen , Quintana Roo
12.2020 - 05.2021
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Interacted assertively but non-confrontationally with personnel and general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Front Desk Spa Assistant
Azulik Hotel
Playa Del Carmen , Quintana Roo
08.2019 - 02.2020
- Handled payment and bill processing, change giving and payment collecting for guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Assisted at front desk when and handled purchases at gift shop.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Resolved problems, improved operations and provided exceptional service.
Education
Languages - Languages
Universidad Juárez Autónoma De Tabasco
Villahermosa Tabasco 02.2005 - 01.2011
Skills
Body Treatments
Spa tours
Reception oversight
Guest accommodations
Vendor interaction
Guest experiences
Self-Motivated
Reporting capabilities
Software
Timeline
Spa Concierge
Secrets Akumal
05.2021 - 10.2022
Security Guard
Securitas Services
12.2020 - 05.2021
Front Desk Spa Assistant
Azulik Hotel
08.2019 - 02.2020
Languages - Languages
Universidad Juárez Autónoma De Tabasco
02.2005 - 01.2011