Raúl Alejandro Cruz Rojo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

year of professional experience

Work History

Agente Bilingue

Teleperformance

Ciudad Victoria, Tamps.

06.2022 - 01.2023

schedule, modify, cancel reservations for rental cars
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes deescalating the situation.
Assisted customers with varying questions using product knowledge and service expertise.

Education

Licenciatura en Negocios internacionales - External Trade

Universidad autónoma de Tamaulipas

Ciudad Victoria, Tamps.

08.2019 -

Skills

Communication skills
Time management
Problem-solving

Customer-focused
Multilingual

Languages

English

Fluent

Spanish

Native

Timeline