Dynamic professional with extensive experience at Teleperformance, excelling in training initiatives and customer service. Proven ability to foster student rapport and enhance employee performance through active listening and mentoring. Recognized for resolving conflicts effectively, contributing to increased customer loyalty and team productivity. Strong background in task prioritization and professional development.
Hi, I’m
Raul Pineda Melendez
Bilingual Agent
Los Reyes La Paz
Summary
Overview
3
Certifications
1
Language
Work History
Teleperformance
Trainer/VLC
Job overview
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Teleperformance
Customer Service Representative
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Cavallino Nero
Manager
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Instituto Tecnologico Los ReyesEstado De Mexico
GED
11.2024
University Overview
Colegio De Ciencias Y Humanidades OrienteCiudad De Mexico
High School Diploma from Ciencias
07.1997
University Overview
Skills
Student rapport
Training initiatives
Task prioritization
Professionalism
Active listening
Sales
Certification
Quality analist
Timeline
Trainer/VLC
Teleperformance
Customer Service Representative
Teleperformance
Manager
Cavallino Nero
Instituto Tecnologico Los Reyes
GED
Colegio De Ciencias Y Humanidades Oriente
High School Diploma from Ciencias