Roberto Ismael Méndez Torres

The Account Manager is responsible for managing and developing relationships with clients, ensuring their satisfaction and maximizing the value offered to them. This role involves acting as the primary point of contact between the client and the company, coordinating internal efforts to meet client expectations and promote business growth.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.

The Internal Program Manager is responsible for coordinating and managing internal projects within the organization, ensuring that strategic and operational objectives are met. This role involves collaborating with various departments, facilitating communication and problem-solving, and ensuring that programs are delivered on time and within budget.

Responsibilities:

• Project Management: Plan, execute, and oversee internal projects from conceptualization to final delivery.
• Interdepartmental Collaboration: Work closely with teams from various areas (operations, finance, human resources, etc.) to ensure alignment and support in project execution.
• Progress Tracking: Monitor and report on program progress, identifying risks and proposing effective solutions.
• Resource Management: Allocate resources and ensure that teams have the necessary tools to achieve program objectives.
• Documentation: Create and maintain clear and accurate documentation on project progress, including reports, meeting minutes, and timelines.

• Maintain control of line productivity, including downtime, efficiency, and scrap.
• Ensure that machine conditions are within control ranges for operation.
• Review and modify chemical formulations.
• Manage personnel.
• Active member and team leader in continuous improvement initiatives.
• Implement projects to generate savings for the company.

• Knowledge in the handling of hazardous waste.
• Application of laboratory studies, such as obtaining water content, refractive index, and viscosity of products.
• Knowledge of material discharge via Isotanks and Tankers (trucks).
• Application of LPA audits.
• Implementation and resolution of start-up checklists, material verification, and product traceability.

• TWI Project (Staff Training): I developed a training plan for plant personnel to implement a better training system, reducing turnover and enhancing the operators' skills quickly and efficiently.
• Collaborated with team members to optimize workflow and maintain consistent product quality.