RODRIGO ELIAS MARTINEZ NIEVES
GERENTE
Guadalupe
Summary
Dynamic operations manager with proven team leadership at Mahana Pizza, enhancing customer satisfaction through strategic decision-making and effective conflict resolution. Skilled in optimizing performance and mentoring staff, I drive results and foster collaboration, ensuring high-quality service delivery and operational excellence.
Overview
5
5
years of professional experience
Work History
GERENTE
MAHANA PIZZA
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
ASESOR DE VENTAS
MERCADO CENTRITO
04.2025 - 08.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
SUBGERENTE
DAISUKE KARAOKE
06.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
CAJERO
DAISUKE KARAOKE
07.2022 - 06.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
COMERCIANTE
NEGOCIO PROPIO
07.2021 - 07.2022
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Streamlined inventory management tasks for increased efficiency and accuracy.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
LIDER DE PISO EN COCINA
CHAN ANG
08.2021 - 03.2022
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Identified team weak points and implemented corrective actions to resolve concerns.
BARMAN
PINTOBAR
06.2021 - 08.2021
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders.
- Assisted in training new staff members on bar operations, procedures, and customer service standards.
COCINERO
PINTOBAR
04.2021 - 06.2021
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Timeline
ASESOR DE VENTAS
MERCADO CENTRITO
04.2025 - 08.2025
GERENTE
MAHANA PIZZA
09.2024 - Current
SUBGERENTE
DAISUKE KARAOKE
06.2023 - 08.2024
CAJERO
DAISUKE KARAOKE
07.2022 - 06.2023
LIDER DE PISO EN COCINA
CHAN ANG
08.2021 - 03.2022
COMERCIANTE
NEGOCIO PROPIO
07.2021 - 07.2022
BARMAN
PINTOBAR
06.2021 - 08.2021
COCINERO
PINTOBAR
04.2021 - 06.2021