ROOSEVELT SANON
Puebla
Summary
Forward-thinking team leader adept at efficiently operating departments to achieve goals. Demonstrated success in aligning employees with roles to maximize performance. Proactive and diligent individual dedicated to continuous operational enhancement. Committed to optimizing processes and boosting productivity, poised to leverage skills and knowledge to drive success and growth within a progressive organization.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Operations Coordinator
Essentiel Outsourcing
10.2023 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans, resulting in a 15% increase in efficiency.
- Led and successfully completed projects from conception to completion, meeting all objectives on time and within budget constraints.
- Maximized resource utilization by monitoring staff schedules and effectively allocating tasks, resulting in a 20% reduction in overtime expenses.
Manager
Essentiel Outsourcing
05.2023 - 10.2023
- Managed teams of agents, ensuring adherence to quality standards and optimizing performance.
- Conducted daily activity reporting and monitored performance metrics to enhance efficiency and service quality.
- Led approximately 30 agents per team, overseeing their work and driving results.
- Implemented improvements resulting in a 15% increase in productivity and a 20% improvement in customer satisfaction ratings.
- Streamlined processes, reducing response times by 25% and increasing throughput by 30%.
Customer Advisor
Essentiel Outsourcing
09.2021 - 05.2023
- Answered customer service inquiries via telephone, email, and chat platform to address customer needs and promote optimum outcomes.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining high service quality.
- Managed approximately 120 incoming customer inquiries per day across telephone, email, and chat platforms.
- Maintained a customer satisfaction rate of 95% through efficient handling of inquiries and prompt resolution of issues.
Coordinador de Logística en Gestión de Almacén
Super Pino
Buenos Aires, Capital federal
03.2018 - 08.2019
- Responsible for stock management and order fulfilment in various supermarkets of the same chain on a daily basis, ensuring operational efficiency.
- Coordinated logistics and supplies to maintain inventory continuity and meet the needs of the outlets.
- Implemented route and time optimization strategies to maximize daily coverage, improving logistics response by 20%.
- Developed and strengthened relationships with shop managers to streamline ordering and delivery processes, increasing customer satisfaction.
Education
Bachelor of Science - Industrial Engineering
Instituto Tecnológico Superior De La Sierra Norte De Puebla
Zacatlan, Puebla, Mexico04.2024
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Leadership and Teamwork
- Time Management
- Decision Making
- Critical thinking and problem solving
- Ability to Multitask
- Fast Learner
- Communication Skills
- Microsoft Office
- Process Implementation
- Scheduling Management
Accomplishments
Collaborated with team of 23 in the development of Gritchen Commercial. Successfully led and coordinated a complex customer outreach project, achieving a remarkable success rate of 40.56%. Demonstrated exceptional skills in data management, team coordination, and process optimization, significantly contributing to project efficiency and client satisfaction.
Languages
English
French
Spanish
Creole (Haitian)
German
References
- Marc Zaragoza, Essentiel Outsourcing, m.zaragoza@essentiel-outsourcing.com, +34610428617
- Rachel Overmale, Pecometh, Robospacewhatsit@gmail.com, +13028588631
Extracurricular Activities
- Community Service, City Hall, Zacatlán09/2022 - 03/2023
Contributed to developing a comprehensive tourist inventory for Zacatlán, cataloging attractions and cultural sites to enhance tourism promotion and planning. - Camp Counselor, Pecometh, Centreville06/2022 - 08/2022
Developed communication, leadership, and problem-solving skills while supervising campers, fostering teamwork, and ensuring safety during activities.
Hobbies and Interests
- Enthusiastic about continuous learning, I engage in taking short courses to stay updated with the latest industry trends and advancements.
- Passionate about music and an avid reader, I find joy and inspiration in melodies and words alike, fostering creativity and expanding my horizons.
Additional Information
I thrive in environments where objectives are clearly defined, as it enhances my efficiency and focus. Understanding the purpose behind tasks enables me to allocate efforts effectively and achieve optimal results.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Certification
- Certified ISO 9001:2015 ISO 19011 Internal Auditor Lead Implementer, Udemy - June 2023
- Certified Lean Management and Manufacturing Expert, Six Sigma Academy Amsterdam - June 2023
- Alibaba GDT Digital Entrepreneurship, Alibaba Group - September 2022
Software
Microsoft Office
Interests
Music
Books
Football
Basketball
Timeline
Operations Coordinator
Essentiel Outsourcing
10.2023 - Current
Manager
Essentiel Outsourcing
05.2023 - 10.2023
Customer Advisor
Essentiel Outsourcing
09.2021 - 05.2023
Coordinador de Logística en Gestión de Almacén
Super Pino
03.2018 - 08.2019
Bachelor of Science - Industrial Engineering
Instituto Tecnológico Superior De La Sierra Norte De Puebla
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